Alexis Calbert
Hattiesburg,ms
Summary
Dedicated and personable Customer Service Representative with 5 years of experience delivering exceptional support in fast-paced environments. Skilled in conflict resolution, active listening, and multitasking to ensure customer satisfaction and loyalty. Proven ability to communicate effectively, resolve complex issues, and contribute to positive team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer service representative
Appcues
01.2024 - 12.2024
- Defined the product vision and strategy focused on user needs.
- Used data and customer feedback to shape personalized features.
- Prioritized feature development to drive user adoption and engagement.
- Collaborated with marketing, design, and engineering teams to improve onboarding and retention.
Customer service representative
Adobe
02.2023 - 12.2023
- Collected payments on past due bills.
- Created a list of people who have not made payments.
- Organized list according to severity of delinquency.
- Located customers using credit bureau information, loan documents, and other paperwork or databases.
- Improved product adoption by 25% through data-driven onboarding strategies.
- Designed and launched personalization features using user segmentation insights.
Customer Support Associate
Toyota financial services
01.2022 - 10.2022
- Assisted customers in person and via phone/email with returns, exchanges, and product questions.
- Improved response time by [X]% through proactive customer outreach and workflow optimization.
- Maintained a professional and empathetic attitude, increasing repeat customer retention
Tech Support Call Center Representative
Aetna call center
02.2021 - 09.2021
- Took incoming Technical Support calls and facilitate the resolution of client issues.
- Created and manage support tickets to resolution.
- Performed testing on software applications, updates, and new development.
- Ensured that all software changes are functioning correctly and are supportable going forward.
- Answered inbound phone calls, identified and resolved caller needs, and provided information.
Customer Service Representative
General dynamics
02.2020 - 09.2021
- Handle an average of inbound and outbound customer calls daily with satisfaction rate.
- Resolve customer inquiries, complaints, and billing issues efficiently and courteously.
- Document all interactions in the CRM system to ensure accurate tracking and follow-up.
- Collaborate with internal departments to resolve escalated concerns.
- Received Employee of the Month
Education
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Cornerstone university
01.2020
Skills
- Customer communication & support
- Conflict resolution & problem-solving
- CRM systems Salesforce, Zendesk, HubSpot
- Call handling & live chat support
- Data entry & order processing
- Complaint management & escalation
- Time management & multitasking
- Empathy, patience & professionalism
Certification
- Customer Service Excellence Certification maximus
- Microsoft Office or CRM Software Certification
Timeline
Customer service representative
Appcues
01.2024 - 12.2024
Customer service representative
Adobe
02.2023 - 12.2023
Customer Support Associate
Toyota financial services
01.2022 - 10.2022
Tech Support Call Center Representative
Aetna call center
02.2021 - 09.2021
Customer Service Representative
General dynamics
02.2020 - 09.2021
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Cornerstone university