Alexis Calhoun
Summary
Dedicated Customer Service Representative with knowledge and proven multitasking abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Representative III
Elevance Health
12.2013 - Current
- Responds to telephone and written inquiries and initiates steps to assist callers regarding issues relating to the content or interpretation of benefits, policies and procedures, provider contracts, and adjudication of claims.
- Actively listen to providers, handle concerns quickly and escalate major issues to supervisor.
- Document each call to keep up with interactions.
- Maintain confidential patient, provider and company information in compliance with company policies and regulatory requirements.
- Analyze provider service trends to discover areas of opportunity and provide feedback to management.
Cashier
Burger King
01.2012 - 12.2013
- Assisted customers by ringing up food, and expediting it
- Made sure everything was stocked for the day
- Made sure the dining area was clean.
Guest Attendant
Value Place Hotel
01.2010 - 10.2011
- Checked guest in & out of the hotel
- Greeted visitors, and vendors
- Received and posted payments
- Assisted guests with service requests
- Made keys.
Cashier
Piggly Wiggly
02.2006 - 01.2010
- Assisted customers with their purchases
- Processed credit cards/checks
- Stocked shelves and kept work area clean.
Education
Associates of Arts in Health Care Management -
College for America
02.2018
Bachelor of Science in Psychology -
University of Phoenix
Columbus, GA10.2014
Skills
- I am proficient in providing great Customer Service to providers I am familiar with systems such as Aspen, CIW, Gui, Mainframe, Blue Square, WCF, BPM, Connections, and Microsoft Office I have great people skills and enjoy servicing providers
Accomplishments
- Value Place, promoted from house keeper to guest attendant.
- Goodwill Industries Training Center, received a certificate in customer service and sales.
- Blue Cross, promoted to Customer Service Representative 1, 2 and 3.
Timeline
Customer Service Representative III
Elevance Health
12.2013 - Current
Cashier
Burger King
01.2012 - 12.2013
Guest Attendant
Value Place Hotel
01.2010 - 10.2011
Cashier
Piggly Wiggly
02.2006 - 01.2010
Associates of Arts in Health Care Management -
College for America
Bachelor of Science in Psychology -
University of Phoenix