Alexis Calloway
Maylene,AL
Summary
Highly skilled and detail-oriented banking professional with over 20 years of experience in internal auditing, customer service, and operational management at Regions Bank. Proven track record of driving efficiency, maintaining compliance, and exceeding expectations. Recognized for exceptional problem-solving skills, team leadership, and delivering outstanding customer satisfaction. Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.
Overview
22
22
years of professional experience
Work History
Internal Auditor & Cash Accounting Specialist
Regions Bank
Birmingham, AL
06.2003 - Current
- Internal Auditor (2017 - Present)
- Conduct internal audits to verify accuracy of entries in internal accounts and assist in clearing discrepancies
- Prepare and maintain daily logs, compile notes, and generate weekly reports on outstanding entries
- Assist associates with problem-solving, ensuring adherence to operational standards
- Coordinate team schedules, streamline processes, and ensure task completion within deadlines
- Recognized with multiple awards for exceeding job performance expectations
- Branch Associate (2003 - 2017)
- Held multiple roles including Customer Service Assistant, Teller, Vault Teller, Head Teller, and Branch Service Leader
- Assisted in a merger, traveling to three locations (two out-of-state) to train staff on new computer systems and operational standards
- Delivered exceptional customer service, resolving inquiries and ensuring operational excellence
- Resolved escalated operational and customer service issues efficiently
- Supported training of new hires, enhancing team productivity and knowledge
- Maintained accurate and timely reporting for internal and regulatory compliance
Education
business and finance
Jefferson State Community College
Skills
- Internal Audits
- Bank Reconciliation
- General Ledger Accounting
- Account Reconciliation
- Office Management
- Forecasting
- Scheduling Coordination
- Problem Solving
- Live Chat
- Complaint Resolution
- Training & Mentorship
- Microsoft Word
- Microsoft Outlook
Additional Information
Experience managing high volumes of inquiries via phone, email, and live chat., Known for a meticulous approach to auditing and exceptional organizational skills.
Awards
Multiple awards for outstanding job performance and exceeding expectations in Cash Accounting and Internal Auditing.
Timeline
Internal Auditor & Cash Accounting Specialist
Regions Bank
06.2003 - Current
business and finance
Jefferson State Community College