Alexis Campos
Castroville,CA
Summary
Proven professional seeking a position in which I can learn and grow professionally and personally, where I can exploit my skills and experience. Knowledgeable trainer skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 8 years.
Overview
11
11
years of professional experience
Work History
Staff Trainer
Monterey County Department Of Social Services
Salinas, CA
02.2022 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Provided support for trainers in order to ensure successful delivery of courses.
- Prepared hard copy training materials, module summaries, videos and presentations.
- Created tests, exercises and role-plays for courses to verify competency.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Worked with subject matter experts to validate relevancy of content.
- Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced disciplinary policies and procedures.
- Established initial company policies and procedures.
- Trained employees on duties, policies and procedures.
Eligibility Supervisor
Monterey County Department Of Social Services
Salinas, CA
07.2021 - 02.2022
- Conducted staff performance evaluations to monitor progress and individual skills.
- Supervised a team (unit) of 7 workers
- Trained new team members on office procedures and daily duties.
- Prepared written responses addressing questions raised by external auditors concerning eligibility determination processes.
- Developed policies and procedures related to eligibility requirements for public assistance programs.
- Investigated discrepancies between application information and supporting documentation.
- Resolved complex cases requiring special attention due to conflicting information or unusual circumstances.
- Reviewed and evaluated applications to determine eligibility for Medicaid, Medicare and other public assistance programs.
- Documented activities related to processing applications accurately according to established guidelines.
- Ensured compliance with all applicable laws, rules, regulations, and standards pertaining to public assistance programs.
- Provided technical support to staff members responsible for determining eligibility.
- Analyzed reports generated from computer systems used by the agency for tracking applications.
- Explained reasons behind application denials and recommended further action.
Eligibility Specialist III
Monterey County Department of Social Services
11.2016 - 07.2021
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Maintained positive working relationship with fellow staff and management.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Reviewed applications to verify client information and resolve discrepancies.
- Entered client information and files into databases for further review and tracking.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Processed benefits applications and documents for food stamps and medical assistance.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Processed client applications in accordance with established guidelines.
- Analyzed financial information provided by applicants to verify income levels.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
English Teacher
Emma Willard Primary School
08.2013 - 08.2015
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Adapted teaching methods based on each student's unique needs and abilities.
- Conducted classroom activities to encourage student engagement in language learning.
- Made learning grammar fun by involving problem-solving and language play.
- Required spoken and written student responses to contexts to increase reading comprehension.
- Explored different approaches to help students improve their reading comprehension skills.
- Provided feedback on written assignments submitted by students.
Education
Associate of Arts - Teaching English as a Second Language
IDEFT Lagos
Lagos De Moreno, Jalisco, MX01.2015
High School Diploma -
North Monterey County High School
Castroville, CA01.2013
Skills
- Training Delivery
- Spanish Fluency
- Time Management
- Leadership
- Microsoft Office
- Dependable and Responsible
Timeline
Staff Trainer
Monterey County Department Of Social Services
02.2022 - Current
Eligibility Supervisor
Monterey County Department Of Social Services
07.2021 - 02.2022
Eligibility Specialist III
Monterey County Department of Social Services
11.2016 - 07.2021
English Teacher
Emma Willard Primary School
08.2013 - 08.2015
Associate of Arts - Teaching English as a Second Language
IDEFT Lagos
High School Diploma -
North Monterey County High School
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