Alexis Canchola

Carries out

• Use CCCONE and Mitchell to create estimates quickly and accurately and make estimates easily understandable and shareable.
• Established a reputation with all major insurance carriers for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
• Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
• Continuously improved estimating procedures by staying updated on industry trends and attending I-Car training courses.
• Developed strong relationships with suppliers, negotiating favorable prices and terms to lower part and labor costs.
• Identified areas for cost saving to help increase profitability and lower client costs.
• Currently a Holding The Estimator Trainer position, while I take part in training a new wave of estimators.

• Communicate repair process, procedures with customers to establish trust and answer additional concerns.
• Verify repair procedures on structural/ cosmetic repairs and allocate labor.
• Document repair phases to uphold insurance verification.
• Align scheduling to maximize flow of production.
• Apply the use of AllData to ensure proper safety specifications, calibrations are in sync with repairs performed.
• Verify and conduct inspections of labor and workmanship.
• Collaborated with technical and administrative teams to develop and implement successful corrective plans

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Acted as liaison for customers and insurance adjusters to facilitate repair completion.
• Wrote preliminary estimates and collaborated with technicians to determine proper repair time and procedures.
• Documented supplements and conduce with multiple insurance companies to complete final estimate of records.
• Proficient in programs such as CCCone, Mitchell, Parts Trader, Opstrax.
• Uphold exceptional customer service scores by updating customers on repair stages and completion of their vehicle.
• 100k in revenue per month during employment.
• Collected payment and walked customers through warranty and maintenance on their repair.

• Conducted daily staff meetings to ensure productivity and sales goals were met.
• Verified calibrations and mirror matched parts to uphold quality standards.
• Assigned labor based on skill set to ensure proper repair.
• Conducted inspections on structural, body and cosmetic repairs to coincide with insurance standards.
• Found solutions for warranty work and customer concerns to ensure customer satisfaction.