Alexis Cantu
Brownsville,TX
Summary
Special Projects Career Coach under the DOL’s PROWD Program, supporting justice-involved individuals through reentry, career coaching, and access to high-demand training. I manage a caseload of 35–45 clients and guide them through real barriers with structure and support. Backed by over 6 years of experience in customer service, financial operations, and digital platforms, I bring a people-first approach to complex systems. Now seeking to apply my background in roles that support career growth, education, and workforce development.
Overview
8
8
years of professional experience
Work History
Special Projects Career Coach
Workforce Solutions Cameron
10.2024 - Current
- Support justice-involved individuals through second-chance career coaching as part of the Department of Labor’s PROWD Program. The work focuses on helping clients overcome barriers, access training, and rebuild their lives through meaningful employment.
- Manage a caseload of 35–45 clients, providing one-on-one guidance across reentry, job readiness, and long-term goal planning.
- Help clients qualify for and navigate special grant-funded training opportunities, including High-Demand Grants that lead to sustainable careers.
- Assist with eligibility screening, IEP/ITA development, and connection to essential support services like transportation, documentation, and work attire.
- Collaborate with local training providers, employers, and internal teams to build clear career pathways based on each client’s needs and potential.
- Maintain accurate case notes and documentation to ensure client progress is tracked and program requirements are met.
- Approach every case with structure, empathy, and a strong belief in second chances.
Shift Leader
Best Buy
01.2017 - 10.2024
- Supported daily store operations and led team development in a fast-paced retail environment.
- Trained and coached new employees, helping them build skills in customer service, product knowledge, and store systems.
- Resolved customer concerns with patience and professionalism, building trust and maintaining positive outcomes during high-pressure situations.
- Managed daily financial operations, including safe counts and store earnings of up to $40,000.
- Coordinated team schedules, product flow, and back-office operations to keep the store running smoothly.
Marketing and Financial Manager
So Matcha and More
10.2023 - 11.2024
- Managed daily financial planning and tracked business performance.
- Oversaw brand messaging, social media content, and online outreach to grow community engagement.
- Balanced creativity with structure while handling digital tools, client communication, and small-business operations.
Education
Bachelor of Science - Psychology
University of Texas Rio Grande Valley
Brownsville, TX12.2023
High School Diploma - undefined
Hanna High School
Brownsville, TX06.2016
Skills
- Client Support & Goal Setting
- Case Documentation & Follow-Up
- Scheduling & Time Management
- Conflict De-escalation & Emotional Awareness
- Program Navigation (grants, support services, IEP/ITA processes)
- Clear Written & Verbal Communication
Language & Culture
Fluent in English and Spanish
Comfortable working with diverse populations
Strong interpersonal communication across different backgrounds
Timeline
Special Projects Career Coach
Workforce Solutions Cameron
10.2024 - Current
Marketing and Financial Manager
So Matcha and More
10.2023 - 11.2024
Shift Leader
Best Buy
01.2017 - 10.2024
Bachelor of Science - Psychology
University of Texas Rio Grande Valley
High School Diploma - undefined
Hanna High School
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