Alexis Cargill
Davenport,FL
Summary
Financial services professional with extensive experience in financial crimes research, retail banking, regulatory bodies and compliance. Committed to enhancing and expanding knowledge and experience through all aspects of business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Delivery Analyst
KPMG US
Orlando, Florida
07.2022 - Current
- Contracted on Financial Services and Government client engagements to work remote and hybrid settings, filling various client needs.
- Researcher at a top US banking institution, maintaining a top quality score of 99%.
- Developed actionable roadmaps for improving workflows and processes.
- Performed quality assurance to assess data and validate results.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Accountable for setup and administration of projects.
- Reviewed established procedures to assess areas in need of improvement.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
Member Service Advisor
U.S Bank
, United States
03.2022 - 06.2022
- Process credit card holders requests in a high-volume call center environment - an average of 100 customers assisted per day.
- Provide exceptional customer service while optimizing call time.
- Adhere to company policies, procedures and customer privacy rules
Contact Center Agent
Colina Insurance Limited
Nassau, Bahamas
12.2019 - 08.2020
- Educated customers on online systems, form completion and access to services
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Thorough knowledge of all insurance policies and details
- Prepare amortization schedules for credit facilities
- Maintained user account data by initiating account access and establishing in database
Senior Teller
Commonwealth Bank Ltd
Nassau, Bahamas
02.2017 - 12.2019
- Assisted customers with setting up or closing accounts, completing credit applications and signing up for new services
- Politely assisted over 100 customers per day in fast and high-pressure environment
- Coached and trained 5 of new bank tellers
- Handled foreign currency and performed currency transaction reports
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Kept cash drawer organized and balanced
- Assisted in fraud claims investigations & resolutions
Education
Bachelor of Business Administration - Management
University of The Bahamas
Nassau, Bahamas04.2017
Skills
- Fraud Research
- Claims Processing
- Data Privacy & Management
- Microsoft Office
- Soft Skills/Interpersonal
- Documentation and Reporting
- Regulatory Compliance
- Letter Writing and Editing
- Data Analysis
- Process Implementation & Quality Control
Certification
- LinkedIn Learning - Microsoft Suite, Project Management, Team Building, Accounting
- Pursuing ACAMS & CAPM
Timeline
Service Delivery Analyst
KPMG US
07.2022 - Current
Member Service Advisor
U.S Bank
03.2022 - 06.2022
Contact Center Agent
Colina Insurance Limited
12.2019 - 08.2020
Senior Teller
Commonwealth Bank Ltd
02.2017 - 12.2019
Bachelor of Business Administration - Management
University of The Bahamas