Alexis Carmona
Tucson,AZ
Summary
Dynamic and detail-oriented professional with extensive experience at Tucson Medical Center, excelling in patient access and billing processes. Proven ability to enhance patient satisfaction through empathetic service and meticulous data entry. Proficient in Salesforce and skilled in de-escalating concerns, ensuring compliance with HIPAA regulations. Committed to providing exceptional support to patients and healthcare providers while improving billing processes and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admitting Representative
Tucson Medical Center
04.2023 - Current
- Effectively use hospital software systems to register patients, verify insurance coverage, demographics and billing details with a focus on data accuracy.
- Provide exceptional service to patients and clinical teams, ensuring smooth admission and billing workflows.
- Collaborate with cross-functional teams to maintain up-to-date records and resolve patient concerns.
- Participate in departmental meetings to stay informed on updates related to hospital procedures or policies affecting the admitting process.
- Facilitated timely response to inquiries from various departments, promoting smooth hospital operations.
- Contributed toward achieving revenue cycle goals by diligently following up on pending insurance authorizations and obtaining required documentation.
Patient Access Service Representative
Banner University Medical Center Tucson
11.2022 - 03.2023
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Assisted patients with billing related questions, demonstrating empathy and professionalism in high stress situations.
- Supported benefit investigations and collaborated with clinical staff to meet patient and provider needs.
- Processed co-payments, ensuring accurate billing.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Account Associate
VXI Global Solutions
08.2022 - 11.2022
- Managed inbound and outbound customer communications, resolving billing discrepancies and processed account adjustments.
- Utilized SalesForce to track customer interactions and maintain accurate records.
- Worked with management to resolve complex issues.
Fulfillment Associate
Amazon
09.2021 - 05.2022
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained attention to detail while fulfilling orders and supporting inventory controls.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Customer Service Representative
C3 Customer Contact Channels
02.2019 - 08.2021
- Assisted medical insurance customers with billing inquiries, prior authorizations and benefit investigations.
- Navigated various payor types including Medicare, Medicaid and commercial insurances.
- Delivered exceptional customer service via phone and email.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
South High School
Bakersfield, CA01-2015
Skills
- Patient-Focused in Customer Service
- Detail-oriented data entry
- Understanding of government and commercial insurance in healthcare
- Proficient in Salesforce and EMR systems
- Skilled in Microsoft Office Suite
- HIPAA regulations knowledge
- Upholding privacy standards for patients
- Skilled in de-escalating patient concerns
Certification
SoftTalk Certified
Timeline
Admitting Representative
Tucson Medical Center
04.2023 - Current
Patient Access Service Representative
Banner University Medical Center Tucson
11.2022 - 03.2023
Account Associate
VXI Global Solutions
08.2022 - 11.2022
Fulfillment Associate
Amazon
09.2021 - 05.2022
Customer Service Representative
C3 Customer Contact Channels
02.2019 - 08.2021
High School Diploma -
South High School
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