Alexis Carr
Carmichael ,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Budtender /Administrative Officer
Embarc Sacramento
Sacramento, CA
08.2022 - Current
- Greeted customers with a friendly and inviting attitude.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Operated cash registers to process payments from customers.
- Stocked shelves with new product arrivals.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Monitored inventory levels and informed management when stock was low or depleted.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Utilized point of sale systems to handle transactions accurately and efficiently.
- Organized backroom shelves according to item size and category for easy access.
- Maintained a secure work environment by following safety protocols while handling cash or other valuables.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Verified proper customer identification, medical information and paperwork.
- Created positive and healthy customer interactions to align with company core values.
- Handled large volume of cash with high accuracy and security each day.
- Greeted customers and promoted various cannabis products.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Advised customers regarding safety measures necessary for cannabis consumption.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Resolved customer complaints in a timely manner to maintain satisfaction ratings.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Greeted visitors warmly upon arrival at office reception area.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Participated in team meetings to discuss sales goals and strategies.
- Created comprehensive spreadsheets tracking project progress from start to finish.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Provided assistance with special projects as assigned by management team members.
- Directed and oversaw office personnel activities.
- Assisted management in training new budtenders on policies and procedures.
Delivery Driver
GoTreez
Sacramento, CA
06.2022 - 10.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Assisted warehouse personnel in packing orders when necessary.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
Customer Service Representative
Apple
Sacramento, CA
08.2020 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Marketing Assistant
Top Wings Inc / WNC Inc
Houston, TX
05.2019 - 08.2019
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Organized photo shoots related to product launches or special promotions when necessary.
- Tracked results from various marketing activities utilizing analytics tools like Google Analytics and Hootsuite.
- Generated content for various media platforms, such as websites and social media accounts.
- Conducted market research to identify potential customer segments and target markets.
- Created presentations for internal meetings or external clients using PowerPoint, Prezi.
- Edited videos for use in advertising campaigns using Adobe Premiere Pro software.
- Maintained the company's website by updating content regularly using WordPress CMS.
- Managed email campaigns by creating automated workflows and writing compelling copy for newsletters.
- Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
- Developed and maintained content and communications to drive marketing campaigns, activities and events.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Managed and executed social media strategy, coordinating posting and engagement efforts.
- Determined best methods to meet research objectives and produce useful data.
- Summarized raw data and analyses and made recommendations based on findings.
Call Center Representative
Old Navy
Sacramento, CA
03.2018 - 08.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Associate of Arts - Marketing
Sacramento City College
Sacramento, CA05-2022
Skills
- Information Security
- Data Entry
- Consultative Sales
- Complaint resolution
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Appointment Scheduling
- Customer Service
- Scheduling
- Project Management
- Content Writing
- Event Planning
- Social media oversight
- Business Administration
- Digital Marketing
- Media Relations
- Internet Marketing
- Google Analytics
- MS Office Suite
- Adobe Photoshop
- Marketing
- Search Engine Optimization SEO
- Digital advertising
- Adobe Creative Suite
- Web Analytics
- Social and New Media
- Social Media
- Detail Oriented
Timeline
Budtender /Administrative Officer
Embarc Sacramento
08.2022 - Current
Delivery Driver
GoTreez
06.2022 - 10.2022
Customer Service Representative
Apple
08.2020 - 03.2021
Marketing Assistant
Top Wings Inc / WNC Inc
05.2019 - 08.2019
Call Center Representative
Old Navy
03.2018 - 08.2019
Associate of Arts - Marketing
Sacramento City College
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