Alexis Carr
Boone,NC
Summary
My name is Alexis, and I am currently a freshman at Appalachian State University. My strongest skill is prioritizing customer service. Thriving in fast-paced environments and group settings, I contribute effectively and collaborate with others to ensure smooth operations. My goal is to deliver the best possible experience to customers by working harmoniously with my team.
Overview
3
3
years of professional experience
Work History
Line Cook, Barista, Cashier
Panera Bread
Harrisburg, NC
05.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
Shift Lead
Marco's Pizza
Harrisburg
09.2023 - 05.2024
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Completed cash and credit card transactions accurately using POS software.
Front of House Worker
Chick-fil-A
Harrisburg
10.2022 - 06.2023
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean and organized front-of-house area.
- Managed cash transactions effectively, balancing daily sales reports accurately at the end of each shift.
- Handled guest complaints professionally, resolving issues swiftly to maintain customer satisfaction levels.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Server Assistant
Family Catering
Huntersville
11.2021 - 10.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Education
No Degree - Psychology
Appalachian State University
Boone, NC05.2028
High School Diploma -
Hickory Ridge High School
Harrisburg, NC05.2024
Skills
- Time Management
- Attention to Detail
- Cleaning and organization
- Customer Service
- Allergen awareness
- Food Preparation
- Food safety knowledge
- Team Coordination
- Cleanliness standards
- Special Events and Catering
- Safe Food Handling
- Food Preparing, Plating, and Presentation
Timeline
Line Cook, Barista, Cashier
Panera Bread
05.2024 - Current
Shift Lead
Marco's Pizza
09.2023 - 05.2024
Front of House Worker
Chick-fil-A
10.2022 - 06.2023
Server Assistant
Family Catering
11.2021 - 10.2022
No Degree - Psychology
Appalachian State University
High School Diploma -
Hickory Ridge High School