Alexis Carroll
Detroit,MI
Summary
To secure a position with an organization seeking a hard and dedicated worker whose skills and professionalism will be used towards continued growth and advancement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Crime Analyst II
DETROIT POLICE DEPARTMENT
07.2021 - Current
- Created useful and timely intelligence products to support field operations.
- Briefed upper-level personnel on emerging threats to Precinct.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Assisted in development of intelligence strategies and policies to support operations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Ceasefire analyst determining groups and gangs
- Identifying group/gang members
- Social media scrubbing for gang activity and gang members
CROWD MANAGER
OLYMPIA ENTERTAINMENT
08.2014 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Lead Crowd Manager at the doors
- Check bags at the front door before entry into the facility
- Write reports
Crime Analyst I
DETROIT POLICE DEPARTMENT
09.2018 - 07.2021
- Created useful and timely intelligence products to support field operations.
- Briefed upper-level personnel on emerging threats to Precinct.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Assisted in development of intelligence strategies and policies to support operations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Ceasefire analyst determining groups and gangs
- Identifying group/gang members
- Social media scrubbing for gang activity and gang members
Senior Records and Identification Tech
Detroit Police Department
10.2017 - 09.2018
- Read police reports and assign the police reports to the correct investigating unit.
Insurance Agent
AAA Of Michigan
04.2017 - 09.2017
- Quote automobile and home policies
- Write automobile and home policies for binding
- Answer member questions about their policies.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Crowd Manager
Safe Management
08.2010 - 08.2017
- Check bags at the front door before entry into the facility
- Write Reports
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Probation Officer
State Of Michigan Department Of Corrections
11.2008 - 03.2017
- Supervise offenders that have been placed on probation for a felony and some misdemeanors
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Wrote progress reports and testified under oath at court hearings.
- Evaluated people on probation to determine best course of rehabilitation.
- Adhered to legal requirements by performing office, home and employment visits.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Helped resolve probationer issues with housing, employment and healthcare.
Claims Representative
Auto Owners Insurance
11.2006 - 11.2008
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Interviewed policyholders to verify information and obtain additional details.
Education
CERTIFICATE - Addiction Studies
MADONNA UNIVERSITY
Livonia, MI05.2016
Bachelor of Science - Criminal Justice
Madonna University
LivoniaCERTIFICATE - Private Investigations
MADONNA UNIVERSITY
Livonia, MIMaster of Science - Business Administration
Madonna University
Livonia, MI05.2015
Skills
- Management
- Research Reports
- Suspect Tracking
- Investigation Tactics
- Active Listening
- Microsoft PowerPoint
- Reading Comprehension
- Legal Standards
- Crime and Intelligence
- Criminal Justice
- Complex Problem-Solving
- Communication
- Ability to interact and effectively communicate with people from diverse backgrounds, highlighting teamwork and problem solving
- Leadership
- Address deeply rooted, beneath-the-surface systemic causes of problems and/or conflicts instead of merely tackling known symptoms
Timeline
Crime Analyst II
DETROIT POLICE DEPARTMENT
07.2021 - Current
Crime Analyst I
DETROIT POLICE DEPARTMENT
09.2018 - 07.2021
Senior Records and Identification Tech
Detroit Police Department
10.2017 - 09.2018
Insurance Agent
AAA Of Michigan
04.2017 - 09.2017
CROWD MANAGER
OLYMPIA ENTERTAINMENT
08.2014 - Current
Crowd Manager
Safe Management
08.2010 - 08.2017
Probation Officer
State Of Michigan Department Of Corrections
11.2008 - 03.2017
Claims Representative
Auto Owners Insurance
11.2006 - 11.2008
CERTIFICATE - Addiction Studies
MADONNA UNIVERSITY
Bachelor of Science - Criminal Justice
Madonna University
CERTIFICATE - Private Investigations
MADONNA UNIVERSITY
Master of Science - Business Administration
Madonna University
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