Alexis Deville
Lake Charles,LA
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Funeral Pre-Need Sales Specialist
Dignity Memorial
11.2017 - Current
- Exceeded company sales goals for new policies.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Upsold products to policyholders and potential new clients.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
- Exceeded assigned sales and retention targets every 6 months placing me in the top 3 sales representative in the entire territory.
- Pursued continued professional development through insurance workshops, course and webinars.
- Analyzed customer needs and provided best options, upselling products and services.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Cultivated professional relations to establish long-term profitable partnerships.
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Built strong client relationships through consistent communication and effective problem solving.
Owner / Metro PCS
Owner Of Metro PCS
01.2016 - 11.2017
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
- Led startup and opening of Metro PCS business and provided business development, creation of operational procedures and workflow planning.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Negotiated with vendors to acquire products at discounted price, saving $5,000 a month on accessoires.
- Reviewed company software and business programs to determine value and assess viability in live environment.
- Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Monitored individual team member performance results and engaged in timely coaching sessions.
- Set, updated and enforced policies to maintain consistency and quality at all levels.
- Actively promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
Area Sales Manager
Metro PCS
01.2014 - 01.2016
- Promoted product and service benefits through facility tours and engaging presentations.
- Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets.
- Planned and developed strategies to increase sales and territory.
- Penetrated new markets by investigating competitor products, services and trends.
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Monitored sales team performance and provided effective training to help each reach targets.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Consistently exceeded sales targets through effective marketing and negotiation strategies.
- Developed creative sales and marketing strategies to assist sales team with reaching targets.
Assistant Store Manager
Finsh Line
12.2008 - 01.2014
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Education
Bachelor of Science - Sociology
McNeese State University
Lake Charles, LA4 2018
Skills
- Sales expertise
- Results-oriented
- Customer service and care
- Product Sales
- Client Relations
- Time management ability
- Active listening
- Negotiations
- Excellent communication skills
- Customer service
- Customer- and service-oriented
- Relationship Building
Timeline
Funeral Pre-Need Sales Specialist
Dignity Memorial
11.2017 - Current
Owner / Metro PCS
Owner Of Metro PCS
01.2016 - 11.2017
Area Sales Manager
Metro PCS
01.2014 - 01.2016
Assistant Store Manager
Finsh Line
12.2008 - 01.2014
Bachelor of Science - Sociology
McNeese State University
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