ALEXIS CARTER
Crisfield,Maryland
Summary
Customer support professional. Skilled at resolving technical issues and improving user experience. Valued team player with focus on collaboration and adaptability. Proficient in troubleshooting, communication, and problem-solving.
Overview
18
18
years of professional experience
Work History
Customer Care Technical Support
Stride K12 Randstad
01.2024 - 01.2025
- Delivered technical support for K12 systems, diagnosing issues and providing resolutions via phone and written communication
- Achieved a high rate of first-contact resolutions, managing 250+ cases weekly
- Utilized CRM tools to track cases, ensuring compliance with escalation protocols and timely resolutions
Member Care Representative
Tranzact
01.2023 - 01.2024
- Managed insurance applications and member escalations, resulting in a 25% reduction in approval times
- Enhanced communication via CRM, achieving 97% on-time response targets
- Consistently maintained high levels of customer satisfaction by resolving complex issues promptly
Tax Prep Assistant
Intuit
01.2020 - 01.2024
- Supported 50+ clients per week with tax preparation and troubleshooting, achieving a 98% customer satisfaction rate
- Resolved 90% of customer issues on first contact
- Improved response time by 30% by leveraging CRM systems to track and manage customer interactions
Loan Signing Agent
Divine Notary
01.2016 - 01.2024
- Reviewed and explained loan documents, ensuring compliance with legal and financial requirements
- Managed the scheduling and coordination of loan signings, improving operational efficiency
- Facilitated 200+ real estate transactions with 100% compliance
Electronic Field Support
Wicomico Board of Elections
01.2016 - 01.2022
- Provided technical support for election systems, improving the efficiency of polling operations across 7 sites
- Trained election judges and poll workers on system operations, leading to a 15% reduction in system-related issues during elections
Course Instructor
Notary Wellness Mentor
01.2018 - 01.2020
- Developed and delivered training programs to over 1,250 students, increasing student success rates by 20%
- Fostered an interactive learning environment, ensuring high engagement and retention
- Boosted exam success rates with targeted test preparation strategies, including time management techniques and study resources.
Property Manager
Apartments R' Us
01.2007 - 01.2017
- Managed property rentals and coordinated with clients to ensure timely lease renewals
- Optimized rent collection processes, increasing efficiency and collecting $500,000+ in monthly rent
- Prepared financial reports, including budgets and expenditure schedules, ensuring financial stability
Education
Bachelor of Arts - Business Administration
Concord University
Athens, West Virginia12-2025
Skills
- Ticketing system proficiency
- Empathy and patience
- Network troubleshooting
- Remote support
Websites
Timeline
Customer Care Technical Support
Stride K12 Randstad
01.2024 - 01.2025
Member Care Representative
Tranzact
01.2023 - 01.2024
Tax Prep Assistant
Intuit
01.2020 - 01.2024
Course Instructor
Notary Wellness Mentor
01.2018 - 01.2020
Loan Signing Agent
Divine Notary
01.2016 - 01.2024
Electronic Field Support
Wicomico Board of Elections
01.2016 - 01.2022
Property Manager
Apartments R' Us
01.2007 - 01.2017
Bachelor of Arts - Business Administration
Concord University
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