Alexis Casanova
Idalou ,TX
Summary
Proven track record in enhancing customer loyalty and streamlining processes, notably at Capital Mortgage Services of Tx. Excelled in creative problem-solving and administrative support, achieving significant improvements in client satisfaction and operational efficiency. Demonstrated expertise in sales and a commitment to staff training, fostering high-performing teams and reducing turnover.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Capital Mortgage Services of Tx
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Personal Banker Assistant
First Convenience Bank
10.2021 - 05.2022
- Streamlined loan application processes for smoother client experiences and faster approvals.
- Maintained up-to-date knowledge of industry trends and regulatory changes to provide accurate advice to clients.
- Assisted clients with account management, leading to increased loyalty and retention rates.
- Developed strong rapport with customers by consistently exceeding their expectations in service quality.
- Identified cross-selling opportunities by analyzing customer needs and offering suitable financial products.
- Improved customer satisfaction by providing personalized banking solutions and recommendations.
- Exceeded personal sales goals through proactive outreach and relationship-building techniques.
Area Supervisor
Ross Dress for Less
06.2020 - 10.2021
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
Education
AAS Business -
South Plains College
Levelland, TXMonterey High School
Lubbock, TX05.2018
Skills
Key holder experience
Staff education and training
Creative problem solving
Administrative support
Money handling abilities
Sales expertise
Receiving support
Timeline
Customer Service Representative
Capital Mortgage Services of Tx
05.2022 - Current
Personal Banker Assistant
First Convenience Bank
10.2021 - 05.2022
Area Supervisor
Ross Dress for Less
06.2020 - 10.2021
AAS Business -
South Plains College
Monterey High School
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