Alexis Cason
Riverview,FL
Summary
Dynamic professional with a proven track record in customer service and healthcare, notably at Brenda Luster. Excelled in vital signs monitoring and fostering patient well-being, alongside enhancing customer satisfaction at Aegean Airlines through empathetic dispute resolution. Skilled in both personal hygiene assistance and active listening, consistently achieving performance improvement.
CURRENTLY STUDYING FOR CNA LICENSE
Overview
8
8
years of professional experience
Work History
Home Health Caregiver
Brenda Luster
11.2019 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Online Personal Shopper
Walmart
08.2020 - 11.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Customer Service Representative
Aegean Airlines
11.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Lead
Xscape Theaters
07.2016 - 11.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Ensured highest standard of maintenance and operational
- Monitoring risk management pertaining to the theater
Education
High School Diploma -
Jefferson High School
Tampa, FL07.2020
Skills
- Meal Preparation
- Physical therapy support
- Vital signs monitoring
- Personal Hygiene Assistance
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Focus
- Performance monitoring
- Coaching and Mentoring
- Performance Improvement
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
Timeline
Online Personal Shopper
Walmart
08.2020 - 11.2022
Home Health Caregiver
Brenda Luster
11.2019 - Current
Customer Service Representative
Aegean Airlines
11.2019 - 08.2020
Team Lead
Xscape Theaters
07.2016 - 11.2018
High School Diploma -
Jefferson High School