Hi, I’m
Alexis Castañeda
Newark,CA
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Offers honed competencies in data-entry, database management and scheduling. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with a smile.
Overview
4
years of professional experience
Work History
Private ClientPalo Alto, CA
Nanny
10.2020 - Current
Job overview
- Excelled at providing in-home care to toddler and child of ages 3 and 6
- Provided support for the family including weekly grocery runs and extended care.
- Supported children in play activities, hygiene, and socialization.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Private ClientTucson, AZ
Household Manager
06.2019 - 03.2020
Job overview
- Performed cleaning and organization duties.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Displayed absolute discretion at handling confidential information.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Transported children to and from school, activities and appointments.
- Assisted Executive personal assistant with responsibilities of the client.
Vitality Spine and Sports Physical TherapySahuarita, AZ
Technician Assistant
01.2019 - 03.2020
Job overview
- Developed deep and meaningful relationships with our patients that lead to lifelong clients
- Answering incoming calls, returning after hour voice messages, and managing general email inbox
- Checking patient insurance information, eligibility, and insurance per-authorizations
- Collecting patient co-pays, billing insurance, sending monthly patient billing statements, and following up on unpaid insurance claims
- Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
Education
San Francisco State UniversitySan Francisco, CA
Bachelor of Arts from Communications
06.2024
Skills
- Google Suite (Docs, Sheets, Drive, Slides)
- Microsoft Word and Excel
- Data Entry
- Payment, billing, and schedule software
- Problem Solving
- Time Management
Languages
Spanish
Professional Working
Timeline
Nanny
Private Client
10.2020 - Current
Household Manager
Private Client
06.2019 - 03.2020
Technician Assistant
Vitality Spine and Sports Physical Therapy
01.2019 - 03.2020
San Francisco State University
Bachelor of Arts from Communications
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