Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexis Castaneda

Katy

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SALES APPRENTICE

Discount Tire
08.2023 - 01.2025
  • Assist customers in finding the right products for their vehicles and their safety
  • Manage teams of 2-4 people to ensure labor is completely as efficiently as possible
  • Ensuring my team stays as safe as possible
  • Perform labor on vehicles such as, changing out old tires, installing new wheels, repairing flat tires, and changing out wind shield wipers
  • Providing quality customer service to ensure customer satisfaction

SALES ASSOCIATE

PacSun Clothing
10.2021 - 06.2022
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Tracked company inventories, moved excess stock and arranged products to improve sales
  • Answered incoming telephone calls to provide store, products and services information
  • Received and displayed product shipments on store retail shelves upon delivery
  • Developed trusting relationships with customers by making personal connections
  • Helped customers find specific products, answered questions and offered product advice
  • Engaged customers in friendly, professional dialogue to determine needs

TEAM MEMBER

Whataburger
10.2020 - 06.2021
  • Developed positive customer relationships through friendly greeting and excellent service
  • Rotated through series of different stations based on team needs
  • Addressed customer needs, responding to specific requests
  • Stayed informed of company and store updates from leadership

Education

BBA - Finance

The University of Texas At San Antonio
San Antonio, TX
05-2027

HIGH SCHOOL DIPLOMA -

Westside High School
Houston, TX
06-2022

Skills

  • Inventory Control Procedures
  • Dispute Mediation
  • Policy and Procedure Adherence
  • Customer Service
  • POS System Operation
  • Cash Handling

Certification

Certified Medical Assistant (CMA)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

SALES APPRENTICE

Discount Tire
08.2023 - 01.2025

SALES ASSOCIATE

PacSun Clothing
10.2021 - 06.2022

TEAM MEMBER

Whataburger
10.2020 - 06.2021

BBA - Finance

The University of Texas At San Antonio

HIGH SCHOOL DIPLOMA -

Westside High School

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