Alexis Castro
El Paso
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Aide
Insight Global
05.2023 - 10.2023
- Is responsible for administrative services to the Case Management Department in an on-site children's residential facility
- Responsible for the completion of assignments related to supporting the needs of the department
- Ensure contractual requirements and client expectations are met at the on-site residential facility
- Duties include: assisting management staff with routine responsibilities such as filing, copying, answering phone, and data entry, tracking children's belongings, ensuring all relevant policies are being followed, helping to coordinate meetings, and providing coverage for assigned staff.
Outreach Facilitator
Project Vida
03.2022 - 03.2023
- As an Outreach Facilitator I was able to provide the community in the tri-state area with information about the agency and other resources in order to access them to services
- Participate in health fairs, community events throughout the community and/or areas surrounding the PVHC clinics
- Sponsor, organize, and/or host health fairs with partners to help the neighboring community become familiar with the services provided.
Stagehand Supervisor
The Office Of Special Events At UTEP
05.2013 - 05.2022
- As a stagehand supervisor I am responsible for maintaining safety protocol within group labor work such as stage building, take annual inventory of all staging and technical equipment in all surrounding venues within the university, operating/troubleshoot sound, lighting, stage equipment
- As part of event productions, I have also worked with partnered local companies that include Neon Desert Music.
Bilingual Customer Service Representative
New American Funding
02.2021 - 12.2021
- Engage in conversation and establish rapport with customers via email and outbound telephone communication.
- Inquire and gather information as it relates to a customer's financial situation and financial goals.
- Educate both customers and loan officers about next steps for a customer's file.
- Set realistic expectations for both loan officers and customers in order to maximize customer satisfaction.
- Input data into computer system as it relates to information gathered for the mortgage loan.
- Disposition customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process.
- Other duties may be assigned.
Move Money Specialist
Charles Schwab
03.2020 - 11.2020
- Effectively managing and evaluating risk when reviewing client account money movement requests including but not limited to check requests, check deposits, and domestic and international wires.
- Responding to questions on a wide array of technical and operational subjects.
- Actively listening, assessing client needs, researching information, and providing clients with innovative solutions.
- Problem solving and conducting research/special requests through the use of email, telephone, and our internal inquiry system.
- Identifying situations where escalation is warranted and taking the vital action quickly in a high-risk environment.
- Communicating effectively and delivering work that is detailed and clear.
- Working collaboratively and efficiently with others in a fast-paced environment.
Specialist
Apple
10.2019 - 01.2020
- I would help create the energy and excitement around Apple products, providing the right solutions and getting products into customers' hands
- At the Apple Store I was dedicated to delivering a customer experience that's unlike any other for a seasonal period that lasted through the holidays.
Education
Completed Coursework Towards Bachelor's Degree In Organizational And Corporate Communications -
The University Of Texas, El Paso
Skills
- Time Management
- Leadership/Public Speaking
- Typing (55wpm)
- Case File Management
- Data Collection and Entry
- Compile Data
- Microsoft Office
- Communications
- Medical Records Review
- Coping Techniques
- Mental Health Crisis Response
- Scheduling and Appointment Setting
- Program Coordination and Execution
- Quality Improvement
- Data Entry Software
- Community Resource Navigation
- Housing Navigation
- Behavioral Disorders
- Health and Safety
- Youth Development
- Community Service Programs
- Critical Thinking
- Family Reunification
Certification
- Youth Mental Health First Aid USA
- Community Health Worker
- CPR/AED/First-Aid (Adult/child/infant/choking)
Timeline
Case Aide
Insight Global
05.2023 - 10.2023
Outreach Facilitator
Project Vida
03.2022 - 03.2023
Bilingual Customer Service Representative
New American Funding
02.2021 - 12.2021
Move Money Specialist
Charles Schwab
03.2020 - 11.2020
Specialist
Apple
10.2019 - 01.2020
Stagehand Supervisor
The Office Of Special Events At UTEP
05.2013 - 05.2022
Completed Coursework Towards Bachelor's Degree In Organizational And Corporate Communications -
The University Of Texas, El Paso