Alexis Cathey
Dyersburg,TN
Summary
Customer Services with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Pallet Stacker
Tyson Foods
Dyersburg, TN
01.2024 - 08.2024
- Ensured safety protocols were followed when operating machinery.
- Stacked finished products onto pallets according to customer specifications.
- Labeled each stack with the correct shipping information including weight, destination, contents.
- Assisted in training new employees in safe operation of equipment such as forklifts.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Sales Representative
Metro by T-Mobile
Memphis, TN
07.2018 - 07.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Negotiated pricing contracts with customers to maximize profits.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
Personal Shopper
Walmart
Dyersburg, TN
07.2023 - 01.2024
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Processed payments for purchased items using cash registers or other payment systems.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Responded promptly to customer inquiries via phone calls or emails.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Secured and stored items until customer pickup.
Education
Associate of Applied Science - Health and Wellness
Southwest Tennessee Community College
Memphis, TN05-2023
Skills
- Customer Relationship Management
- Payment management
- Customer Needs Assessment
- Team Collaboration
- Customer outreach
- Presentation Skills
- Public Speaking
Timeline
Pallet Stacker
Tyson Foods
01.2024 - 08.2024
Personal Shopper
Walmart
07.2023 - 01.2024
Sales Representative
Metro by T-Mobile
07.2018 - 07.2024
Associate of Applied Science - Health and Wellness
Southwest Tennessee Community College
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