Calendar Management: Coordinating and scheduling meetings, appointments, and travel arrangements.
Prioritization: Ability to manage multiple tasks and prioritize them based on importance and deadlines.
Software Skills: Proficiency in office software like Microsoft Office Suite, Google Workspace, and specialized project management tools.
Tech Savvy: Ability to troubleshoot basic tech issues and adapt to new technologies quickly.
Verbal Communication: Clear and professional communication with executives, clients, and team members.
Written Communication: Crafting emails, reports, and other documents with attention to detail and tone. Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Proactive Problem-Solving: Anticipating challenges and addressing them before they become issues.
Analytical Thinking: Evaluating situations, analyzing data, and making informed decisions.
Handling Sensitive Information: Maintaining the confidentiality of sensitive company and personal information.
Trustworthiness: Building and maintaining trust with the executive and other stakeholders.
Relationship Management: Building and maintaining positive relationships with internal and external stakeholders.
Diplomacy: Handling difficult situations and conflicts with tact and professionalism.
Agility: Ability to adapt to changing priorities and unexpected situations.
Multitasking: Managing various tasks simultaneously without compromising quality.
Accuracy: Ensuring that all tasks, from scheduling to document preparation, are completed with precision.
Quality Control: Reviewing work for errors and ensuring consistency in all communications and tasks.
Task Coordination: Managing small to medium-sized projects, including timelines, deliverables, and team coordination.
Follow-Up: Ensuring that tasks and projects are completed on time and following up with relevant parties.
Judgment: Making decisions on behalf of the executive when necessary, using sound judgment and understanding of their preferences.
Delegation: Knowing when and how to delegate tasks to other team members.
Problem-Solving: Finding creative solutions to unexpected challenges.
Independence: Working autonomously and making decisions with minimal supervision.
Empathy: Understanding the needs and emotions of the executive and team members.
Stress Management: Remaining calm and composed under pressure, managing stress effectively.
Responsibilities:
Maintained and processed invoices, deposits and money logs.
Completed payroll for employees and maintained detailed records of procedures.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Established QuickBooks accounting system to reflect accurate financial records.
set up pre employment dot drug screen as well as quarterly random selection drug screens for selected employees
scheduled appointments for drivers needing, medical card, cdl, twic card renewed
Organized and carried out proactive month-end, quarterly and year-end processes.
Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
Documented and processed all garnishments for bankruptcies, student loans and child support orders.
Updated aging reports based on daily audits.
Prepared bills receivable, invoices and bank deposits.
Maintained records by imaging invoices, debits and credits.
Assisted in recruiting, hiring and training of team members.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
kept track of all loads that were completed
Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Oversaw team of 25 drivers by reviewing performance to promote timely and efficient deliveries and operations.
Observed staff to review compliance and safety to minimize losses due to violations or damage.
Coordinated driver dispatch to accomplish daily delivery requirements.
Prepared and updated employees' daily work schedules and resolved delivery problems.
Organized records of vehicles, schedules and completed orders.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Frac Sand Dispatcher
Rowdy Resources / Rowdy Transportation
08.2019 - 04.2020
Monitored dispatched calls and took action to resolve and correct potential problems.
Conducted geographical location spotting and map reading to support fleet personnel.
Communicated with customers daily about freight movements and delivery timetables.
Received new orders, prepared documentation and assigned personnel.
Coordinate sand deliveries from the loading facility to the well site
data entry
Operations Manager
Ixchel Marie, Inc.
04.2017 - 08.2019
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.
Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Oversaw team of 25 drivers by reviewing performance to promote timely and efficient deliveries and operations.
Organized records of vehicles, schedules and completed orders.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
Possessed thorough knowledge, understanding, and competence of DOT/FMCSA regulations and requirements and ensure company compliance to these regulations.
Reviewed FMCSA carrier status and Safety Management System (SMS) status through FMCSA login on a daily basis.
Reviewed and track driver citations. Developed corrective actions for each citation and document. Challenged inaccurate citations through Data Qs or issue disciplinary actions to drivers.
Oversaw FMCSA accounts and update them with current data and information.
Took lead role during DOT compliance audits.
Monitored and managed Hours of Service compliance.
Communicated with drivers to manage logs and correct logging issues.
Accurately managed the FleetOne Fuel database to include activating and deactivating drivers and vehicles, issuing fuel cards.
Verified driver compliance, checked PSP score.
Managed, coordinated and documented the company’s DOT drug testing program.
Administered pre-employment, random, post incident, and return to duty testing.
Worked hand in hand with the drug testing consortium to ensure compliance with DOT regulations. - Coordinated post incident drug screens in case of an accident.
Managed asset compliance to DOT annual safety inspections and maintained asset maintenance records. Tracked asset inspection dates, coordinated the servicing of assets that needed annual inspections, worked with drivers and company managers to schedule inspections, and maintained documentation of inspection records.
Ensured company assets are registered and licensed.
Managed compliance for company assets to International Registration Plan (IRP) requirements.
Managed compliance for company assets to International Fuel Tax Agreement (IFTA) requirements.
Responsible for driver safety programs that included: Evaluated, change, update safety orientation component of driver intake process.
Performed in-cab safety audits and record of road tests for new drivers.
Developed and conducted weekly training program for drivers. Training will include required annual training topics, review of current safety performance, incident evaluation, and incident prevention. Track and record attendance.
Conducted and document field Performance Elite safety audits on a daily basis. Worked with drivers to improve their safety habits and eliminate incidents. Encouraged safe work practices at all times and address safety issues immediately.
Verify that driver files contain all required DOT information.
Responded to safety incidents in the field. - Act as the on-site manager for Performance Transport. - Notified emergency response immediately as required.
Conducted initial investigation of incidents documenting the incident with photos, drawings, testimony from participants and witnesses.
Coordinated with dispatch, law enforcement, and emergency response to resolve issues.
Coordinated post incident cleanup efforts with towing companies and environmental remediation as required.
Filed post incident reports as required with DOT, OSHA, EPA, Customers, and insurance companies.
Created working relationships with fracking company engineers and safety managers. Attended meetings as required and work to improve site safety environment.
Updated daily, monthly, quarterly and annual safety metrics and reports Pas well as OSHA 300 and 300A.
Completed other duties as assigned Qualifications:
Understand driver safety.
Have experience with responding to accident or incident sites
Possessed a comprehensive understanding of FMCSA/DOT regulations and standards
Excellent communicator, problem solver, and clear thinker under stressful conditions. - Must be extremely organized to keep track of the required training, audits, and inspections.
Delivered exceptional customer service to individuals who contacted the company’s call center for support and assistance.
Informed the company about equipment breakdowns and provided updates on the completion of work orders on trucks and trailers.
Provided safety training and development services for new and existing drivers.
Handled incoming calls and emails from customers regarding issues with deliveries.
Scheduled and dispatched drivers to locations in all 48 states.
Worked closely with customers to effectively resolve issues and complaints.
Communicated with customers to ensure that delivery expectations were met.
Reviewed paperwork and contracts prior to dispatching crew members to ensure accuracy and understanding of all details.
Established long-term customer relationships through prompt and courteous service.
Estimated weights, heights and centers of balance to make precise placements.
Ordered overweight/oversized permits for loads.
Maintained accurate stock records and schedules.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Education
Bachelor of Science - Business Administration
Fullerton College
Fullerton, CA
05.2017
High School Diploma -
La Vista High School
Anaheim, CA
06.2013
Skills
Strong communication skills
Bookkeeping
Proficient in Microsoft Excel, Adobe Acrobat Reader DC
Community Association Manager Consultant at Texas Homeowners Association, Inc.Community Association Manager Consultant at Texas Homeowners Association, Inc.