Alexis Cedillo
Chino,CA
Summary
Proven ability to enhance client progress through collaborative problem-solving and positive reinforcement. Skilled in treatment planning and maintaining professional boundaries, fostering supportive environments that empower clients and families. Committed to delivering exceptional patient support and achieving positive outcomes. Very hardworking and always looking for ways to help the team and others such as patients and clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Therapist
Alora Behavioral Health
11.2024 - Current
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented crisis prevention measures when necessary to maintain safety within therapy sessions.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Implemented behavioral intervention plans created by clinical supervisors.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
- Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
Front Desk Receptionist
A Step Ahead Pediatrics
06.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed strong working relationships with team members, fostering a positive work environment.
Makeup Freelancer
Estee Lauder Companies Inc
08.2022 - 08.2024
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Managed inventory levels to ensure adequate stock of popular products, minimizing customer wait times.
- Provided expert color matching services for foundation and other complexion products, ensuring client satisfaction with purchase decisions.
- Performed makeup applications for various events, resulting in satisfied clients and repeat business.
- Increased sales through effective upselling of makeup products and services.
- Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
- Assisted clients with skincare concerns by recommending appropriate products, improving overall skin health.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Scheduled onsite and offsite makeup appointments for clientele.
Front Desk Receptionist
Planet Fitness
06.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Signed guest up and handled cancellations
- Gave tours around gym and welcome them
- Great customer service
Cashier
Ulta Cosmetics
06.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate Of Arts - Psychology
Mt. San Antonio College
Walnut, CADiploma -
Chino Hills High School
Chino Hills, CA05.2019
Skills
- Behavioral intervention
- Cpr/Bls Certified
- Collaborative Problem-solving
- Positive reinforcement
- Therapy team planning
- I understand Spanish fully and speak a little Spanish
- Observation
- Self-management
- Social skill development
- Child development
- Patient support
- Client services
- Skill building
- Treatment Planning
- Positive patient experiences
- Reliability
- Excellent communication
- Organizational skills
- Multitasking Abilities
- Team collaboration
- Decision-making
- Team building
- Customer service
Certification
CPR/BLS Certified
Languages
Spanish
Limited Working
References
-Elizabeth Ayala: Mentor
(909)-374-8824
- Matthew Dang: Supervisor
(626)-693-0805
- Britney Araujo: Manager
(714)-949-7111
Timeline
Behavioral Therapist
Alora Behavioral Health
11.2024 - Current
Front Desk Receptionist
A Step Ahead Pediatrics
06.2024 - 11.2024
Makeup Freelancer
Estee Lauder Companies Inc
08.2022 - 08.2024
Front Desk Receptionist
Planet Fitness
06.2021 - 07.2022
Cashier
Ulta Cosmetics
06.2019 - 06.2020
Associate Of Arts - Psychology
Mt. San Antonio College
Diploma -
Chino Hills High School
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