Alexis Cervera
Wilmington,CA
Summary
Personable, diligent, and detail-focused in both professional and personal endeavors. Thorough in understanding and implementation of processes to ensure smooth workflow for self and team. Experienced and genuine in aim to provide proactive customer service.
Overview
4
4
years of professional experience
Work History
Barista & Food Prep
Kokoroll Cafe
11.2024 - Current
- Warmly welcomes guests, guiding them step-by-step through the sushi burrito and poke menu while gladly offering recommendations to create a great dining experience.
- Prepares a wide variety of items, including iced and hot teas, smoothies and slushies, açaí bowls, taiyaki, handrolls, sushi burritos, and poke bowls.
- Tracks inventory and proactively communicates when supplies are running low.
- Operates the electronic tablet and accurately enters orders using the Square system.
- Answers the store phone to assist customers and vendors with questions and to take orders.
- Maintains a clean environment by ensuring customer areas (restroom, lobby, and outdoor dining) are well cared for throughout the shift.
- Completes opening, mid-shift, and closing checklists each shift to support smooth daily operations.
Contract Specialist
Eravant
02.2022 - 02.2024
- Prepared accurate quotations in response to customer RFQs/RFPs, confirming the pricing, terms, and alignment company policies.
- Processed and acknowledged customer orders. Created any necessary Work Orders and flagged Purchasing as needed to ensure timely fulfillment of orders.
- Managed Return Material Authorizations (RMAs) from initiation through resolution, including logging, tracking, and timely follow-up.
- Maintained customer accounts, reviewed account registration requests, and approved/denied in accordance with company policy.
- Served as a primary point of contact for customer and internal escalations, collaborating cross-functionally to resolve issues and support order fulfillment.
- Performed export compliance activities, including documentation collection and export license filings, ensuring compliance to regulatory requirements.
Barista
Starbucks
11.2021 - 03.2022
- Delivered friendly, energetic customer service by warmly greeting guests and addressing any questions/concerns.
- Prepared high-quality hot and cold espresso, coffee, and tea beverages using standardized recipes and visual training techniques.
- Operated electronic point-of-sale (POS) systems to accurately enter customer orders and process payments. Handled cash as necessary.
- Maintained organized work and customer areas by upholding sanitation standards throughout each shift.
- Coordinated closely with team members to ensure food and beverages were prepared and delivered accurately.
- Restocked supplies, received and organized shipments, and noted any discrepancies.
- Prepped drink bases, syrups, cold brew, drip coffee, and food items.
Education
Bachelor of Arts - Political Science
University of California, Santa Barbara
Santa Barbara, CA06-2020
Skills
- Excels at task prioritization and time management
- Analytical and detail-oriented
- Exceptional customer service and telephone etiquette
- Reliability and punctuality
Timeline
Barista & Food Prep
Kokoroll Cafe
11.2024 - Current
Contract Specialist
Eravant
02.2022 - 02.2024
Barista
Starbucks
11.2021 - 03.2022
Bachelor of Arts - Political Science
University of California, Santa Barbara