Alexis Chapman
San Antonio,TX
Summary
Hello, I’m a versatile and dedicated student with a strong foundation in biology coursework, who is seeking lab experience and/or research opportunities. I also serve at Pluckers Wing Bar and I’m currently seeking a second, part time job. I’m adept at delivering exceptional customer service in fast paced environments, with excellent communication and teamwork skills. Although I’m in school and working, I’ve always been successful at managing multiple priorities with a positive attitude. I believe, I’d be a great addition to any company.
Overview
5
5
years of professional experience
Work History
Server
Pluckers Wing Bar
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Prime Student Campus Ambassador
Amazon - Prime Student
08.2022 - 08.2023
- Developed marketing efforts such as posters and social media ads to encourage student participation for campus events.
- Promoted campus awareness of activities and engagement opportunities with on-campus table tents, email distribution, and social media promotion.
- Shared marketing materials on social media platforms to measure audience perception for Prime Student products and services..
- Supported campus events to increase student engagement and promote campus-wide initiatives.
Network Operations Specialist (Remote)
Versant Health
02.2022 - 01.2023
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Produced monthly reports using advanced Excel spreadsheet functions.
Customer Service Associate
Ttec (TeleTech) - HealthCare Solutions
07.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Student Assistant
MSCEJ Building - At UTSA
11.2020 - 12.2021
- Updated tracking spreadsheets with latest information.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Designed and uploaded weekly flyers, and posts for the social media pages.
- Verified accuracy of business records by consistently updating customer information.
- Arranged necessities and requirements for on-campus events and informative meetings.
Medical Screener
CSL Plasma
02.2021 - 05.2021
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Obtained patient vitals such as height, weight and blood pressure.
- Conducted hearing and vision exams on patients and delivered test results electronically.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
Front End Cashier
Dick Sporting Goods
02.2019 - 08.2019
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Answered questions about store policies and addressed customer concerns.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
Attendance Office Aide
Port Arthur Independent School District
08.2018 - 05.2019
- Organized, stored and retrieved files to enhance daily operations and support student needs.
- Interacted with parents by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept business, student and faculty records current and accurate to stay on top of changing information and avoid lost data.
- Developed correspondence letters, memos and emails.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and school needs.
Education
San Antonio College
San Antonio, TXBachelor Of Science - Biology
The University of Texas At San Antonio
San Antonio, TX12.2024
Skills
- Security Protocols
- Oracle E-Business
- Problem Resolution
- Root Cause Analysis
- CMS Systems
- Complex Problem-Solving
- Network Operations and Service Management
- Data Communications
- Price Memorization
- Table Setting Arrangements
- To-Go Order Preparation
- Cash Handling
- Stocking and Replenishing
- Food Sales and Promotion
- Menu Memorization
- Order Accuracy
- Food Preparation and Safety
- Customer Service and Assistance
- Critical Thinking
- Resolving Customer Issues
- Effective Multitasking
- Mail Management
- Report Analysis
- Spreadsheet Development
- Schedule Management
- Performance Improvement
- Document Organization
- Business Administration
- Lab Equipment Processes
- Laboratory Safety Protocols
- Documentation and Recordkeeping
- Laboratory Equipment Management
- Lab Result Interpretation
- Safety Compliance
- Administrative Support
- Critical Thinking Proficiency
- Hazardous Material Handling
- Experiment Development
- Test Data Analysis
Languages
English
Native or Bilingual
Additional Information
I’m also a small content creator with a fashion niche. I work with brands from time to time to style or post in their clothing. I’m currently a Shein, Pretty Little Thing, and Nasty Gal ambassador and I’ve also worked with Micas, Heiress Beverly Hills, Betsy Johnson, and etc. I love clothing and styling, I style my followers upon request or when they ask for help. I’m looking for a job where I can express my passion for fashion and retail.
Timeline
Server
Pluckers Wing Bar
04.2023 - Current
Prime Student Campus Ambassador
Amazon - Prime Student
08.2022 - 08.2023
Network Operations Specialist (Remote)
Versant Health
02.2022 - 01.2023
Customer Service Associate
Ttec (TeleTech) - HealthCare Solutions
07.2021 - 12.2021
Medical Screener
CSL Plasma
02.2021 - 05.2021
Student Assistant
MSCEJ Building - At UTSA
11.2020 - 12.2021
Front End Cashier
Dick Sporting Goods
02.2019 - 08.2019
Attendance Office Aide
Port Arthur Independent School District
08.2018 - 05.2019
San Antonio College
Bachelor Of Science - Biology
The University of Texas At San Antonio