Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
8
8
years of professional experience
Work History
Member Service Associate
Auto Club Of Southern California, AAA
06.2021 - Current
· Perform routine data entry ,cashiering and other office support activity in addition to sorting, and filing documentation to ensure office is compliant with internal audits
Inspecting documentation for authenticity and completeness of information by submitting sufficient documentation along with coordinating solutions to over issues that may arise for over 30 member per day
Responsible for ordering and restocking supplies in line with budget limits and office needs and maintaining logs for accountable inventory
Adhered to company policies regarding confidentiality when handling sensitive information from customers.
Demonstrated strong organizational skills by managing multiple tasks, including updating member accounts and processing payments.
Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Navigated multiple computer systems and applications and utilized search tools to find information.
Sale Representative
Cutco, Vector Marketing
01.2021 - 06.2021
Conducted sale presentation for potential customer on online platform.
Utilizes professional sale techniques to identify client's needs, build client's relationships
Communication with existing customers as well as potential clients over zoom.
Adapted to and remained flexible in changing, fast-paced work environment.
Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
Attended 2scheduled training sessions, department meetings, and company events to build expertise and knowledge
Office Assistant
Streamline Plumbing
07.2019 - 09.2020
Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint along with QuickBooks on a daily basis.
Handled payroll duties accurately ensuring all employees received their paychecks on time.
• Organized and maintained filing systems to ensure efficient document retrieval.
Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Farmer Market Sale Assistant
Chavez Farm
06.2019 - 08.2020
· Performed Coordinate operations for public Saturday market which runs every Saturday, All year-round outdoor farmer’s market.
Organized vendor participation requests on weekly basis, mapping market layout.
Responsible for all market preparations and worked closely with owner.
Ensured that produce are priced in a manner that reflects real costs to customers.
Provided great customer service in order gain patrons of the produce
Cashier, Sales Associate
Roxy Stadium 11
04.2016 - 06.2019
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Tracked inventory levels accurately to ensure adequate stock is available for weekly stock.
Provided exceptional hospitality services to over 100 guests daily, ensuring their satisfaction throughout their visit.
learned multitasking skills by managing multiple tasks simultaneously during busy times.
Education
Bachelor of Science - Business Administration
University of California Sacramento State
Sacramento, CA
01.2021
Associate of Science - Business
Ventura College
Ventura
01.2020
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA
06.2015
Skills
Bilingual (English & Spanish)
Computer literacy
Data entry proficiency
Customer Service
Problem-Solving
Multitasking
Data Management
Extracurricular Activities
Child development
Timeline
Member Service Associate
Auto Club Of Southern California, AAA
06.2021 - Current
Sale Representative
Cutco, Vector Marketing
01.2021 - 06.2021
Office Assistant
Streamline Plumbing
07.2019 - 09.2020
Farmer Market Sale Assistant
Chavez Farm
06.2019 - 08.2020
Cashier, Sales Associate
Roxy Stadium 11
04.2016 - 06.2019
Bachelor of Science - Business Administration
University of California Sacramento State
Associate of Science - Business
Ventura College
High School Diploma -
Adolfo Camarillo High School
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