Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Alexis Chavez

Grand Prairie,TX

Summary

Accomplished housekeeping professional with experience at Homewood Suites by Hilton, excelling in guest relations and customer service. Proven ability to enhance room quality through effective use of systems like HotSos. Skilled in training and leading teams, ensuring high standards and satisfaction. Adept at problem-solving and preventive maintenance, contributing to a 20% improvement in guest feedback scores.

Overview

7
7
years of professional experience

Work History

Housekeeping Room Attendant

Homewood Suites by Hilton
10.2023 - Current

• I make the housekeeping sheets, dividing the rooms equally within the PEP system

• Room inspections.

• Search for solutions to labor problems. Elaborate schedule and resolve call-off situations.

• Communicate daily notices to the team.

• Some housekeeping systems are also used such as HotSos, GXP, Opti, etc. in these rooms are punched,

to service orders and to room inspections

Maintenance Assistant

Homewood Suites by Hilton
10.2022 - 10.2023

•General cleaning and Rooms Preventive maintenance

- Carpet Shampoo

- Paint shower tubs

- Do caulking

- Change AC filters

- Change wallpaper

- Paint walls


• Issue

• Leak

• Clog

• Light Bulb

•Stain/Marks

• Pet Damage

• Smoke/Burn

• Needs Cleaning

• Bug/Insects

Housekeeping Supervisor

Omni Hotels & Resorts
01.2020 - 07.2022

• Training of new housekeeping.

• Room inspections.

• Search for solutions to labor problems.

• Elaborate schedule and resolve call-off situations.

Communicate daily notices to the team.

Housekeeping and Laundry Attendant

Hyatt Regency Dallas at Reunion
07.2018 - 11.2019
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom
    supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels. Then I went through the position of houseman, guest request, lobby attendant and turn down, I rotated depending on the occupancy of the hotel.

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Housekeeping Room Attendant

Homewood Suites by Hilton
10.2023 - Current

Maintenance Assistant

Homewood Suites by Hilton
10.2022 - 10.2023

Housekeeping Supervisor

Omni Hotels & Resorts
01.2020 - 07.2022

Housekeeping and Laundry Attendant

Hyatt Regency Dallas at Reunion
07.2018 - 11.2019
Alexis Chavez