Accomplished housekeeping professional with experience at Homewood Suites by Hilton, excelling in guest relations and customer service. Proven ability to enhance room quality through effective use of systems like HotSos. Skilled in training and leading teams, ensuring high standards and satisfaction. Adept at problem-solving and preventive maintenance, contributing to a 20% improvement in guest feedback scores.
• I make the housekeeping sheets, dividing the rooms equally within the PEP system
• Room inspections.
• Search for solutions to labor problems. Elaborate schedule and resolve call-off situations.
• Communicate daily notices to the team.
• Some housekeeping systems are also used such as HotSos, GXP, Opti, etc. in these rooms are punched,
to service orders and to room inspections
•General cleaning and Rooms Preventive maintenance
- Carpet Shampoo
- Paint shower tubs
- Do caulking
- Change AC filters
- Change wallpaper
- Paint walls
• Issue
• Leak
• Clog
• Light Bulb
•Stain/Marks
• Pet Damage
• Smoke/Burn
• Needs Cleaning
• Bug/Insects
• Training of new housekeeping.
• Room inspections.
• Search for solutions to labor problems.
• Elaborate schedule and resolve call-off situations.
Communicate daily notices to the team.