Alexis Chavis
Beaumont
Summary
Empathetic healthcare professional with over 6 years of experience in patient support, healthcare communication, and remote customer service. Currently working as a Patient Care Technician in an Acute Oncology unit, providing direct patient care while maintaining accurate medical documentation and collaborating with interdisciplinary teams. Experienced in remote environments handling high-volume inquiries, scheduling support, and sensitive information while maintaining HIPAA compliance. Seeking a remote healthcare support or patient services role where I can combine clinical knowledge with strong communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Care Technician (PCT) – Acute Oncology
Hospital System
01.2025 - Current
- Provide direct patient care to oncology patients in a high-acuity hospital environment.
- Monitor vital signs and report clinical changes to nursing staff.
- Assist patients with daily living activities while promoting dignity and comfort.
- Document patient observations and care activities in electronic medical record systems.
- Collaborate with nurses, physicians, and interdisciplinary care teams.
- Support patients and families through emotionally sensitive situations with compassion.
Remote Customer Care Representative
Golden Customer Care
01.2022 - 01.2024
- Delivered remote support via phone, chat, and email in a high-volume environment.
- Assisted customers with account management and service questions.
- Maintained detailed documentation in CRM systems.
- Resolved customer concerns while maintaining privacy and security standards.
- (Remote)
Customer Service Representative
Verizon
01.2019 - 01.2022
- Provided remote support for billing inquiries, account management, and technical issues.
- Managed confidential customer information with strict privacy compliance.
- De-escalated customer concerns and documented service interactions.
- (Remote)
Customer Support Specialist
AT&T
01.2018 - 01.2019
- Assisted customers with service plans, troubleshooting, and account updates.
- Maintained strong customer satisfaction through clear communication.
- Documented customer interactions within internal systems.
Education
High School Diploma -
Central Medical Magnet High School
06.2014
Skills
- Patient Support & Care Coordination
- Remote Patient Communication
- Telehealth & Virtual Support
- HIPAA & Patient Confidentiality
- Electronic Health Records (EHR)
- Patient Intake & Documentation
- Appointment Scheduling
- Medical Customer Service
- Conflict Resolution
- Data Entry & Case Documentation
- Microsoft Office / Google Workspace
Timeline
Patient Care Technician (PCT) – Acute Oncology
Hospital System
01.2025 - Current
Remote Customer Care Representative
Golden Customer Care
01.2022 - 01.2024
Customer Service Representative
Verizon
01.2019 - 01.2022
Customer Support Specialist
AT&T
01.2018 - 01.2019
High School Diploma -
Central Medical Magnet High School