Alexis Cheek
Rutherfordton,NC
Summary
Efficient customer service professional with 7+ years of experience in call centers and remote service. Adapt at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Seeking a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rooms To Go Corporate | Furniture
11.2022 - 08.2023
- Make and receive phone calls from customers
- Responsible for resolving customer issues
- Arranging merchandise exchanges
- Making customer accommodations
- Advising customers with solutions for their needs
- Scheduling service visits to customers' homes
- Coordinating all other services for Rooms To Go customers
Customer Service Representative
Drake Software
06.2019 - 09.2022
- Answer inbound calls and greet customers
- Handles questions and resolves concerns with great problem-solving abilities and attention to detail
- Multitasks and manages time well to consistently meet performance targets
- Troubleshooting and solving issues with clients customers regarding software issues, service offerings, and different troubleshooting tips
- Answers, evaluates and prioritizes incoming telephone, voice mail, email, fax and live chat requests for assistance from users experiencing problems with hardware, software, networking and other computer- related technologies associated with use of Drake Software.
Customer Service Representative
RTI International
01.2016 - 06.2019
- Handle high volume inbound calls
- Accurately document member information and call notes
- Provide accurate information and provide positive experience to all callers, including potential
- Providers and local county offices in addition to members and/or authorized representatives
- Complete outbound follow up calls as appropriate
- De-escalate callers when handling complaints and/or grievances, escalating if appropriate
- Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments and appeals
- Complete offline work tasks as needed.
Education
Bachelor of Arts - Criminal Justice
Western Carolina University
Cullowhee, NC12.2017
Skills
- Desktop Support
- Live Chat
- Troubleshooting
- Operating Systems
- Data entry
- Computer Networking
- Researching
- Call Escalation
- Microsoft
- Policy and Procedure Adherence
- Complex Product Knowledge
- Corporate Policies and Procedures
- Directing Calls
Timeline
Customer Service Representative
Rooms To Go Corporate | Furniture
11.2022 - 08.2023
Customer Service Representative
Drake Software
06.2019 - 09.2022
Customer Service Representative
RTI International
01.2016 - 06.2019
Bachelor of Arts - Criminal Justice
Western Carolina University
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