Alexis Childs
Manassas,VA
Summary
Proven in enhancing customer satisfaction and team performance at Raising Canes, adept in problem-solving and food safety. Excelled in high-stress situations, demonstrating patience, empathy, and adaptability. Achieved significant upselling, underscoring a results-driven approach with a keen focus on quality compliance and customer service excellence. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Counter Crew Member
Raising Canes
04.2024 - Current
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
- Contributed to increased sales by upselling menu items and promoting special offers.
Shift Manager
Dunkin
03.2023 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Being willing to learn and adapt change
Customer Service Representative
EzDownsizing
08.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- In charge of high quality items.
- In charge of parking
Skills
- Patience and Empathy
- Food safety understanding
- Cash handling expertise
- Guest inquiries
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Active Listening
- Organizational Skills
- Adaptability and Flexibility
- Equipment Inspections
Certification
- Fashion business, Parsons Yellowbrick - 2024-
Languages
German
Professional Working
Japanese
Limited Working
French
Limited Working
Timeline
Front Counter Crew Member
Raising Canes
04.2024 - Current
Shift Manager
Dunkin
03.2023 - 09.2023
Customer Service Representative
EzDownsizing
08.2019 - 01.2021