Alexis Choiniere
Highgate Center,VT
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
3
3
years of professional experience
Work History
Desk Associate
The Fitness Zone
12.2024 - Current
- Greeted guests entering and exiting facility.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Completed cashier and point of sale operations.
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Developed strong relationships with clients through consistent, reliable support and assistance.
- Boosted company reputation by providing exceptional customer service in all interactions.
Waitress and Bartender
Green Mountain Bistro
08.2024 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Florist Assistant
Poppy's Rail Trail Flowers And Boutique
08.2023 - Current
- Provided customers with courteous, knowledgeable and efficient service.
- Maintained high standard of organization and cleanliness of store premises.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
- Created custom flower arrangements and wraps for in-store customers.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Prepared potted plants and bouquets based on customer requirements.
LNA Trainee
Franklin County Rehab Center
12.2023 - 03.2024
- Applied analytical skills to evaluate information and present findings.
- Developed strong understanding of company policies by participating in training sessions.
- Fostered adaptability by learning new processes quickly in dynamic environments.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Waitress
Twiggs Restaurant
01.2023 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Takeout and Delivery
Twiggs Restaurant
08.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Assistant Manager
Planet Fitness
02.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Crew Member
Mcdonalds
10.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
High School Diploma -
Missisquoi Valley Union High School
Swanton, VT06.2022
Skills
- Telephone Etiquette
- Corporate Policies
- Daily Specials Memorization
- Food Delivery
- Workspace Maintenance
- Inventory Control
- Appointment Scheduling
- Consultative Sales
- Complaint Resolution
- Multitasking proficiency
- Data entry expertise
- Customer service
Timeline
Desk Associate
The Fitness Zone
12.2024 - Current
Waitress and Bartender
Green Mountain Bistro
08.2024 - Current
LNA Trainee
Franklin County Rehab Center
12.2023 - 03.2024
Florist Assistant
Poppy's Rail Trail Flowers And Boutique
08.2023 - Current
Waitress
Twiggs Restaurant
01.2023 - 08.2023
Takeout and Delivery
Twiggs Restaurant
08.2022 - 08.2023
Assistant Manager
Planet Fitness
02.2022 - 12.2022
Crew Member
Mcdonalds
10.2021 - 01.2022
High School Diploma -
Missisquoi Valley Union High School
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