Alexis Christian
Orlando,FL
Summary
Accomplished Customer Service Associate with a proven track record at Hertz Car Rental, excelling in customer satisfaction and complex problem-solving. Skilled in CRM software and team collaboration, I have effectively managed high-stress situations, enhancing loyalty and team performance. My approach has consistently resulted in positive feedback and increased repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Hertz Car Rental
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Faneuil
08.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier Team Lead
Walmart
04.2020 - 07.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Diploma -
Jones High School
Orlando, FL08.2016
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complaint Handling
- Product Knowledge
- Complex Problem-Solving
- Guest Services
- CRM Software
- Appointment Scheduling
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Computer Skills
- Data Entry
- Calm Under Pressure
- MS Office
- Product and service knowledge
- Understanding Customer Needs
- Retail store support
- Issue and Complaint Resolution
- Microsoft Office
- Billing Adjustments and Refunds
- LiveChat Messaging
- Number wpm Typing Speed
- Call Center Operations
- Merchandise Orders and Exchanges
Certification
CERTIFICATE OF SECURITY OFFICER TRAINING
Languages
English
Full Professional
Timeline
Customer Service Associate
Hertz Car Rental
12.2022 - Current
Customer Service Representative
Faneuil
08.2021 - 11.2022
Cashier Team Lead
Walmart
04.2020 - 07.2021
Diploma -
Jones High School