Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Support Staff Member
Community Crossings
05.2023 - 03.2024
Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
Answered telephone and assisted callers by providing information or directing to appropriate employee.
Provided administrative support for various departments, contributing to the smooth operation of the organization.
Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
Car Hop/ Cashier/ Server
Sonic Drive In
02.2017 - 02.2020
Trained new team members in cash register operation, stock procedures and customer service
Worked closely with front-end staff to assist customers
Built relationships with strategic partners leading to business development opportunities.
Cashier/Retail Sales Associate
Gotta Hav'it
04.2014 - 02.2017
Assisted customers with account updates, new service additions
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Education
Bachelor of Science - Hospitality Administration And Management
Cal Baptist University
Riverside, CA
04.2024
Associates degree in Science -
Mt. San Jacinto College
01.2021
High School diploma -
Diego Hills Charter school
01.2016
Skills
Issue resolution
Support Services
Team player mentality
Retail merchandising expertise
Listening skills
File Organization
Time Management
Complex Problem-Solving
References
Mark Bush, 1-951-399-4976
Nicolett Castro, 1-951-834-7001
Denyel Monti, 1-951-249-2553
Timeline
Support Staff Member
Community Crossings
05.2023 - 03.2024
Car Hop/ Cashier/ Server
Sonic Drive In
02.2017 - 02.2020
Cashier/Retail Sales Associate
Gotta Hav'it
04.2014 - 02.2017
Bachelor of Science - Hospitality Administration And Management