Alexis Cisneros
Oxnard,CA
Summary
Dynamic and professional with a proven track record at Planet Fitness. Excel in handling high-stress customer service scenarios and enhancing client satisfaction. Expertise in collaboration tools and building strong relationships leads to positive outcomes from challenging situations. Contributed to increased loyalty and team efficiency, showcasing leadership and innovation in fast-paced environments. Background in hospitality emphasizes teamwork and meeting high standards. Adept at managing diverse needs, ensuring seamless operations, and consistently delivering exceptional experiences. Known for reliability, adaptability, and effective communication skills, making me a valuable asset to any team. Equipped with a comprehensive background in behavior analysis and intervention as a behavioral health professional. Skilled in developing and implementing effective behavior modification programs and collaborating with multidisciplinary teams to enhance clients' outcomes. Adaptability and results-driven approach make me well-suited for dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Planet Fitness
11.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Hospitality Specialist
Luna Grill
05.2024 - Current
- Collaborated with various team members to meet guests' requests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Sought and analyzed customer feedback to identify areas for improvement.
- Provided guests with comprehensive information on local attractions, restaurants, and events, enhancing their stay experience.
- Monitored compliance with safety regulations resulting in zero major incidents throughout tenure.
- Developed and executed strategies to improve customer experience in hospitality settings.
Behavior Technician
Inspira Behavior and Advocacy Specialist
02.2023 - 01.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Service Manager
Chipotle Mexican Grill
04.2020 - 12.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed food safety protocols
- Ensured food was provided to guests that met temperature regulations
- Ensured temps were documented 4x per day
- Ensured food safety
Education
Not Provided - Not Provided
Ventura College
Ventura, CA05.2019
Skills
- File management
- Collaboration tools
- Cloud storage solutions
- Communicating with clients
- Health and safety compliance
- Networking and relationship building
- Payment posting
- Hospitality and accommodation
- Inventory control and record keeping
- Food handling
- Strong attention to safe food handling procedures
Certification
Dropbox Certified User, 01/01/21
Accomplishments
- Achieved a college scholarship by completing an internship with accuracy and efficiency. Goal of the internship was to build a student leader program which was completed alongside my college.
Timeline
Hospitality Specialist
Luna Grill
05.2024 - Current
Behavior Technician
Inspira Behavior and Advocacy Specialist
02.2023 - 01.2024
Customer Service Representative
Planet Fitness
11.2022 - 11.2024
Service Manager
Chipotle Mexican Grill
04.2020 - 12.2022
Not Provided - Not Provided
Ventura College