Alexis Clark
Broken Arrow,OK
Summary
Compassionate and reliable caregiver with extensive experience at SYNERGY Homecare, adept at fostering emotional well-being in children and monitoring vital signs. Proven problem-solver with strong active listening skills, enhancing client satisfaction and safety. Committed to maintaining a nurturing environment while implementing personalized care plans for optimal health outcomes.
Overview
10
10
years of professional experience
Work History
DHS Sitter
SYNERGY HomeCare
11.2023 - Current
- Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
- Enhanced child safety by closely monitoring activities and maintaining a clean, hazard-free environment.
- Employed positive reinforcement methods to encourage good behavior.
- Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
- Reassured children when upset providing emotional support and stability.
- Prepared healthy, age-appropriate snacks and meals.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Concentrix
02.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Companion Caregiver
Montereau
03.2021 - 02.2022
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living activities, improving their quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Implemented personalized care plans to address individual client needs and preferences.
- Maintained accurate documentation of client progress, including daily logs of activities and observed behaviors.
- Collaborated with healthcare professionals to ensure optimal care for clients, maintaining effective communication channels.
- Responded quickly to emergency situations following established protocols; ensured prompt medical attention while remaining calm and supportive.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Certified Nursing Assistant
Family Hired
10.2017 - 01.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- I was hired by my family to take care of my grandmother who needed monitoring of blood pressure devices, blood sugar levels, etc.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nurse Assistant
Children's Rehabilitation Center
05.2015 - 10.2017
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Collaborated with interdisciplinary team members to develop personalized care plans tailored to individual patient needs.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff promptly.
- Monitored heart rhythm patterns of patients on telemetry or cardiac monitoring equipment and reported outcomes to nursing staff.
- Respond to alarms and immediately notify nurses of significant change, condition or rhythm in case of emergency.
• Runs EKG strips on shift as well as provide initial EKG results.
• Monitor other alarms and call lights as requested.
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK05-2015
Certified Nursing Assistant Certificate - Advanced Health Science
Francis Tuttle Technology Center
Oklahoma City, OK05-2015
Skills
- Patience and empathy
- Reliability and punctuality
- Time management
- Active listening
- Maintaining safe environment
- Conflict resolution
- Behavior monitoring
- Emergency response
- Fast learner
- Multitasking
- Vital signs monitoring
- Attentive to people
- Organizational skills
Timeline
DHS Sitter
SYNERGY HomeCare
11.2023 - Current
Customer Service Representative
Concentrix
02.2022 - 11.2023
Companion Caregiver
Montereau
03.2021 - 02.2022
Certified Nursing Assistant
Family Hired
10.2017 - 01.2020
Certified Nurse Assistant
Children's Rehabilitation Center
05.2015 - 10.2017
High School Diploma -
Putnam City High School
Certified Nursing Assistant Certificate - Advanced Health Science
Francis Tuttle Technology Center
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