Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Clark

Bunnell,FL

Summary

Customer service professional with track record of managing high call volumes and delivering prompt issue resolution. Known for fostering team collaboration and adapting to dynamic work environments. Skilled in problem-solving and clear communication, ensuring reliable support and results.

Overview

6
6
years of professional experience

Work History

CallQ Specialist

Quantum5
06.2023 - 01.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Mastered product knowledge to provide accurate information and recommendations to customers.
  • Increased upselling success rate through targeted offerings based on customer needs assessment.
  • Exceeded call quality standards by adhering to company policies and procedures during all interactions.
  • Emailed Sales Representatives on ways they can improve their phone etiquette based off of a 7 point scale.
  • Consistently met or exceeded individual performance metrics, contributing to overall team success.

Service Scheduler

Palm Coast Ford
03.2022 - 01.2023
  • Prioritized urgent requests and adjusted schedules accordingly, ensuring prompt attention to critical issues.
  • Collaborated with management to optimize scheduling processes, leading to increased productivity and profitability.
  • Regularly reviewed scheduled work orders for accuracy, resolving discrepancies before they impacted client satisfaction or technician productivity.
  • Developed strong relationships with customers to foster loyalty and encourage repeat business.
  • Addressed customer complaints or concerns promptly, working towards swift resolution while maintaining professionalism at all times.
  • Collected all needed information to provide customers with rental vehicles while their vehicle was being serviced.

Administrative Assistant

Germain Motor Company
11.2018 - 11.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Groveport Madison HS
06-2019

Skills

  • Stress tolerance
  • Effective Call Management
  • Patience and tact
  • Problem-solving skills
  • Assertiveness
  • Customer communications
  • Interpersonal skills
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Active listening

Timeline

CallQ Specialist

Quantum5
06.2023 - 01.2025

Service Scheduler

Palm Coast Ford
03.2022 - 01.2023

Administrative Assistant

Germain Motor Company
11.2018 - 11.2021

High School Diploma -

Groveport Madison HS

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Alexis Clark