Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Alexis Clifton

Alexis Clifton

Hickory,NC

Summary

I love working for hooters and I know i With a proven track record of enhancing customer satisfaction and driving sales growth, I bring forth my in-depth knowledge of the liquor, beer, and wine industry gained during my tenure at Hooters Restaurant. My exceptional interpersonal skills and remarkable ability to manage multiple tasks simultaneously have enabled me to cultivate a loyal customer base and foster a collaborative team environment. Through my unwavering commitment to exceptional service and innovative beverage management strategies, I have consistently contributed to the establishment's reputation as a premier dining destination.

I express my strong interest in the managerial position at Hooters Restaurant, confident in my ability to make significant contributions to the organization's continued success. My comprehensive understanding of Hooters' operations, coupled with my eagerness to learn and adapt to new challenges, positions me as an ideal candidate for this role. I possess the requisite skills and experience to effectively manage all aspects of the restaurant, including kitchen operations, bar service, and floor management.

My strong rapport with both customers and staff members further enhances my suitability for this position. I am deeply committed to Hooters and firmly believe that my leadership and management capabilities will greatly benefit the organization. I am excited about the prospect of contributing to the team's success and driving the restaurant to even greater heights of excellence. Thank you for your consideration.

Overview

3
3
years of professional experience

Work History

Bartender

Hooters Restaurant
11.2021 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Store Manager

Wendys
07.2022 - 10.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Approved regular payroll submissions for employees.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Cvcc
07.2017

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Patience and Tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Menu Memorization
  • Hospitality service expertise
  • Suggestive Selling
  • Alcohol awareness
  • Food Service
  • Team training and development
  • New Hire Training
  • Drink Preparation Techniques
  • Inventory
  • Sales expertise
  • Wine and liquor knowledge
  • Food Running
  • Bar Equipment Familiarity
  • Staff Management
  • Health codes compliance
  • Food Preparation
  • Dining room management
  • Hospitality and Guest Service
  • Calm and Composed
  • Food and Beverage Service
  • Responsible Serving
  • Engaging Customers
  • Bussing and Serving
  • Liquor Law Compliance
  • Age Identification checks
  • Supply and Inventory Maintenance
  • Cost Control

Timeline

Store Manager

Wendys
07.2022 - 10.2023

Bartender

Hooters Restaurant
11.2021 - Current

Cvcc
Alexis Clifton