Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Clifton

Colorado Springs,CO

Summary

I am looking for a long term job to support my family and as well as wanting to follow my dreams in working with kids.

Dynamic and results-driven professional with a strong background in customer service and team leadership at Crumbl Cookies. Proven ability to resolve conflicts and enhance customer satisfaction through effective problem-solving. Skilled in cash handling and POS system operation, fostering a positive work environment while training new staff to uphold high service standards.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.

Overview

6
6
years of professional experience

Work History

Shift Leader

Crumbl Cookies
09.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Hostess

Chilis Resturant
12.2021 - 06.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Cashier/Decorator

Huts Donuts
07.2019 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Lifeguard

YMCA
06.2017 - 06.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
  • Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.

Education

East High School
Pueblo, CO

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Staff supervision
  • POS system operation
  • Multitasking

Timeline

Shift Leader

Crumbl Cookies
09.2024 - Current

Hostess

Chilis Resturant
12.2021 - 06.2022

Cashier/Decorator

Huts Donuts
07.2019 - 07.2020

Lifeguard

YMCA
06.2017 - 06.2018

East High School
Alexis Clifton