Alexis Cobb
Dover
Summary
Dynamic and detail-oriented professional with a proven track record at Johnson BBQ, excelling in customer service and team coordination. Recognized for enhancing customer satisfaction through effective problem-solving and quality assurance. Skilled in training staff and maintaining high hygiene standards, ensuring a positive dining experience for all guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BOH Line Cook/FOH Server
Johnson BBQ
10.2023 - Current
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Lead Server
The Keys Bar & Grille
08.2022 - 09.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Olde Town Pizzzeria & Pasta Co.
10.2020 - 04.2022
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Associate of Arts -
Hillsborough Community College
Plant City, FL07-2021
High School Diploma -
Strawberry Crest High School
Dover, FL05-2021
Skills
- Attention to detail
- Punctual and honest
- Problem-solving
- Professional attitude
- Team coordination
- Quality assurance and control
- Customer service
- Time management
Certification
- ServSafe
- Microsoft Word
Timeline
BOH Line Cook/FOH Server
Johnson BBQ
10.2023 - Current
Lead Server
The Keys Bar & Grille
08.2022 - 09.2023
Server
Olde Town Pizzzeria & Pasta Co.
10.2020 - 04.2022
Associate of Arts -
Hillsborough Community College
High School Diploma -
Strawberry Crest High School
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