ALEXIS COBBS
Philadelphia,US
Summary
Professional who is well-organized and attentive, with experience in administrative support.
Retail Sales Associate with 3 years of experience in the industry.
Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
Team player who is also a good communicator.
Excellent multitasking and attention to detail skills.
With little supervision, accuracy-driven, service-oriented, and diligent about completing tasks.
Talented sales associate who excels at multitasking while maintaining a friendly demeanor under duress.
Microsoft Office, Word, Powerpoint, and Excel experience and expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Einstein Healthcare Network
10.2022 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette, and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and databases to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
Teacher
Little Learner's Childcare Center, LLC
05.2022 - 09.2022
- Reviewed the curriculum and devised new ways of presenting lessons in order to improve student understanding
- Used a variety of instructional approaches and classroom activities to engage students in the material and improve understanding
- Was in charge of putting together lesson materials, bulletin board displays, and demonstrations
- Worked with students of all ages and abilities to help them develop lifelong learning skills and study habits
- Used positive reinforcement techniques and a variety of learning strategies to increase student engagement
- Chose age-appropriate literature to read aloud during story time
- Increased cultural awareness by incorporating children's literature from various cultures
- Drawing, dancing, handwork, and other classroom activities
- Created and taught lessons about relevant children's books, poems, movies, and themes in order to encourage students to pursue Children's
- Literature as a field of study
- Met with parents and guardians on a regular basis to discuss their children's progress
- Am assisting students in the development of critical skills in learning and using English
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning
- Providing students with appropriate resources and learning materials
- Kept in touch with parents, students, and faculty on a regular basis to provide feedback and discuss instructional strategies
- Changed my teaching methods and materials to fit the needs and interests of my students
- Used assessments to figure out what each student's educational and social needs were
- Encouraged the development of oral language and critical thinking skills during literary discussions
- Used a variety of assessment tools and strategies to improve my teaching methods
- Build strong relationships with students and their parents
- Assessed students' progress and met with parents to discuss their children's progress.
Sales Associate
Target
04.2020 - 05.2022
- Organized displays and stocked shelves to draw customers' attention to specific items
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance
- Kept up with current promotions, exchange policies, payment policies, and security procedures
- Helped customers by locating [Type] items they needed and checking inventory for items in other locations
- Provided product and service information to customers
- Kept track of product, service, and company policy information so that I could help coworkers and customers
- Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Suggested the best merchandise based on the needs and desires of the customer
- Observed customer behavior in order to spot security threats and report them to supervisors
- Demonstrated products to customers, discussed features, and redirected objections to capture sales
- Kept track of store specials, payment policies, and security procedures
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Coordinated product deliveries and processed orders through the system
- Instructed team members on security risks and loss prevention to help prevent store theft
- Customers received merchandise recommendations based on their needs and preferences.
Library Clerk
Gwynedd Mercy University
09.2018 - 05.2020
- Enforced university and housing policies and procedures.
- Handled check-in and check-out process of library books and materials at the circulation desk.
- Located library materials, resources, and technologies to fulfill patron requests.
- Assisted patrons with printing and copying according to personalized requirements.
- Made tutoring appointments.
Counselor
NE OST Summer Camp
06.2018 - 08.2019
- Am in charge of supervising young children
- Am in charge of the children's safety and entertainment
- Demonstrated sensitivity to the clients' and families' cultural and linguistic needs
- Discovered the importance of initiative, hard work, and kindness
- Helped children with their summer packages including reading and math
- Planning activities and trips
- Implementing camp rules and regulations.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
Clerk
Gwynedd Mercy University
02.2018 - 05.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Sales Associate
Gap
06.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Clerk
Christlike PG Faith Baptist Church
08.2016 - 08.2017
- Provided excellent clerical support by entering data, managing documents, responding to emails, and overseeing operations of office equipment.
- In an office setting, I am responsible for performing clerical and administrative duties.
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- administrative work, such as filing and keeping track of incoming products.
- Handled announcements during church.
- Help coordinate all church trips and fundraisers.
Education
Bachelor of Science - Psychology
Gwynedd Mercy University
Gwynedd Valley, PA12.2021
High School Diploma -
John W. Hallahan Catholic Girls’ High School
Philadelphia, PA06.2017
Skills
- Crisis Response
- Telephone etiquette
- Customer Service
- Data entry
- Learning Disability Awareness
- Public Speaking Abilities
- Indicators of Child Abuse
- Oral and written communication
- Parenting Skills Educator
- Stocking and replenishing
- Product and service sales
Certification
Child Abuse History Certificate
Criminal History Certificate
(FBI) Fingerprint Federal Criminal History Background Check
Sri-State Fire Safety and Shelter in Place
Certifications
Timeline
Patient Service Associate
Einstein Healthcare Network
10.2022 - Current
Teacher
Little Learner's Childcare Center, LLC
05.2022 - 09.2022
Sales Associate
Target
04.2020 - 05.2022
Library Clerk
Gwynedd Mercy University
09.2018 - 05.2020
Counselor
NE OST Summer Camp
06.2018 - 08.2019
Clerk
Gwynedd Mercy University
02.2018 - 05.2018
Sales Associate
Gap
06.2017 - 05.2018
Clerk
Christlike PG Faith Baptist Church
08.2016 - 08.2017
Bachelor of Science - Psychology
Gwynedd Mercy University
High School Diploma -
John W. Hallahan Catholic Girls’ High School
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