Alexis Cockerill
Mancelona,MI
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Assistant Manager/CSR
Family Dollar
Macelona, MI
05.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Instructed new employees on proper stocking techniques.
- Assisted with stocking shelves and organizing merchandise displays.
- Handled cash register transactions accurately while ensuring proper money handling procedures were followed at all times.
- Prepared and closed out registered with accurate money handling and documentation of all values.
- Performed cashier duties when necessary, including handling money accurately and efficiently.
- Conducted cash handling duties such as counting money, verifying deposits, cashing checks, and processing withdrawals accurately.
Part Time Sales Lead
Five Below
Gaylord, MI
02.2024 - 05.2024
- Provided training sessions for new employees on sales techniques and procedures.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Checked store shelves and restocked products from inventory in back room.
Part Time Assistant Manager
Hot Topic
Traverse City, MI
07.2022 - 01.2024
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
Assistant Store Manager
Dollar General
Mancelona, MI
06.2021 - 06.2022
- Coached and developed store associates through formal and informal interactions.
- Examined merchandise to correctly price and display products.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Handled scheduling for store shifts to achieve adequate staffing.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
- Implemented effective customer service surveys to encourage feedback.
Education
Associate of Arts - Associates of Arts
Northwestern Michigan College
Traverse City, MI12-2023
Skills
- Hiring and Training
- Strategic Merchandising
- Finance and Accounting Oversight
- Team Leadership
- Problem-Solving
- Shift Scheduling
- Records Organization and Management
- Customer Service Management
- Training Management
- Store Opening and Closing
- Pricing and Markdowns
- Stock Management
- Upselling strategies
- POS System Operation
- Customer Service
- Mentoring and training
- Cash Handling
- Flexible Schedule
Timeline
Assistant Manager/CSR
Family Dollar
05.2024 - Current
Part Time Sales Lead
Five Below
02.2024 - 05.2024
Part Time Assistant Manager
Hot Topic
07.2022 - 01.2024
Assistant Store Manager
Dollar General
06.2021 - 06.2022
Associate of Arts - Associates of Arts
Northwestern Michigan College
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