Alexis Coffey
Flagstaff,AZ
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions, notably at Purple Heart Desert Thrift Shop. Expert in cash handling and conflict resolution, I've mentored staff and significantly contributed to sales targets through exceptional service and efficiency. Demonstrates strong work ethic and problem-solving skills, ensuring high levels of customer loyalty and operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Purple Heart Desert Thrift Shop
07.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Crew Member
McDonald's
02.2023 - 06.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Learning Foundation And Performing Arts
Gilbert, AZ05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Order Taking
- Conflict Resolution
- Staff Training
- Problem-Solving
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Timeline
Cashier
Purple Heart Desert Thrift Shop
07.2023 - 08.2024
Crew Member
McDonald's
02.2023 - 06.2023
- Food Handler Certification (FHC) - State or County Health Departments.
High School Diploma -
Learning Foundation And Performing Arts
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