Alexis Cogley
Administrative Professional
Severn,United States
Summary
Spirited travel professional with a focus on luxury, wellness and sustainability. Passionate about positive client experience and satisfaction. Proclivity for details, precision, and intention. Marvelous relationship building and interpersonal communication, and keen ability to anticipate executive and team needs.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Travel Advisor
Self-Employed
Severn, MD
01.2021 - 10.2021
- Contacted preferred suppliers for air, hotel and ground transportation to negotiate incentives, upgrades and other amenities for clients.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide superior customer service.
- Reviewed every detail of travel to ensure impeccable execution.
- Handled any complaints, issues, concerns, cancellations, or refunds with ease and positivity.
- Capitalized on emerging industry and market trends to enhance business and client relations strategies.
Junior Advisor
St. Petersburg College
St. Petersburg, FL
09.2014 - 05.2016
- Recruited, trained and mentored junior support staff to generate ideas committed to building institutional success.
- Conducted research, created comprehensive reports and provided tailored support through regular meetings.
- Maintained records of sensitive information and remained up to date on organizational, state, and federal policies and regulations.
- Cultivated enduring relationships with prospective, new and existing customers.
Office Manager
Pinnacle Security Inc.
Atlanta, GA
08.2011 - 03.2013
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Trained new employees on administrative procedures, company policies and performance standards.
- Worked with the office's administrative staff to develop goals and set priorities.
- Drafted and presented reports on office efficiency to senior management.
Education
Bachelor of Arts - Urban Studies
University of South Florida
Tampa, FL 08.2016 - 12.2020
Associate of Arts - Professional And Applied Ethics
St. Petersburg College
St. Petersburg, FL 01.2014 - 05.2016
Skills
Interpersonal communications
Organization and Time management
Good telephone etiquette
Travel coordination
Office management
Project planning
Budgeting
Certification
Budget Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“I urge you to travel – as far and as widely as possible... Find out how other people live and eat and cook. Learn from them – wherever you go.”
Anthony Bourdain
Timeline
Travel Advisor
Self-Employed
01.2021 - 10.2021
Bachelor of Arts - Urban Studies
University of South Florida
08.2016 - 12.2020
Budget Management
05-2016
Junior Advisor
St. Petersburg College
09.2014 - 05.2016
Associate of Arts - Professional And Applied Ethics
St. Petersburg College
01.2014 - 05.2016
Office Manager
Pinnacle Security Inc.
08.2011 - 03.2013
Interests & Hobbies
Hiking, Travel, Dining, Reading, Baseball, Philosophy, Journaling, Yoga, Mindfulness