Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexis Coles

Orlando,FL

Summary

Experienced in client coordination, hospitality, and customer service. Brings a versatile skill set to deliver exceptional customer experiences. Proven ability to handle high-volume interactions and resolve customer concerns for seamless service delivery. Problem-solving skills, multitasking abilities, and collaborative nature enable effective work across departments. Seeking a role to leverage expertise in customer service for enhancing the overall customer experience and contributing to operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Agent

Loews Hotels
07.2024 - Current
  • Provide exceptional guest service by managing check-ins, check-outs, and addressing guest inquiries with professionalism and efficiency
  • Handle billing, reservations, and special requests to ensure a seamless guest experience
  • Collaborate with various departments to resolve guest concerns and enhance overall satisfaction
  • Utilize hotel software to manage reservations and maintain accurate records

Client Coordinator

Kristy's Artistry Design Team
10.2022 - 06.2024
  • Managed client inquiries, bookings, and scheduling for wedding hair and makeup services
  • Maintained client records, handled invoicing, and resolved concerns to ensure high satisfaction
  • Coordinated on-site logistics and collaborated with beauty professionals
  • Provided clients with pre-wedding beauty preparation guidance

Real Estate Agent

The Lafont Group at EXIT Realty
04.2021 - 04.2023
  • Built and maintained strong client relationships by understanding their needs and preferences
  • Guided clients through property tours, highlighting key features and benefits
  • Negotiated and managed sales contracts while addressing client inquiries

Customer Relations Manager

The Lafont Group
08.2020 - 11.2021
  • Monitored client relationships and maintained CRM records
  • Developed and implemented marketing techniques to attract new customers
  • Uploaded and managed important documents and contracts

Front Desk Receptionist

Women's Family Law Firm
01.2020 - 08.2020
  • Greeted and assisted visitors while managing administrative tasks
  • Answered phone calls professionally and routed inquiries appropriately

Guest Services

Orlando Health
06.2019 - 01.2020
  • Directed patients and visitors while maintaining organized front-desk operations
  • Provided information and transferred calls as needed

Guest Receptionist

Bluegreen Vacations
10.2018 - 06.2019
  • Provided excellent customer service and addressed guest inquiries
  • Entered referral data and assisted in upselling vacation packages

Guest Services Agent

Loews Hotels & Resorts
06.2017 - 10.2018
  • Assisted guests with theme park information and dining reservations
  • Managed high call volumes and ensured seamless guest experiences

Education

Associates Degree -

Seminole State College
04.2025

Skills

  • Problem-solving
  • Customer service
  • Multi-tasking
  • Conflict resolution
  • Exceptional communication
  • Adaptability

Certification

Notary Public, Commissioned in FL, 2020

Timeline

Front Office Agent

Loews Hotels
07.2024 - Current

Client Coordinator

Kristy's Artistry Design Team
10.2022 - 06.2024

Real Estate Agent

The Lafont Group at EXIT Realty
04.2021 - 04.2023

Customer Relations Manager

The Lafont Group
08.2020 - 11.2021

Front Desk Receptionist

Women's Family Law Firm
01.2020 - 08.2020

Guest Services

Orlando Health
06.2019 - 01.2020

Guest Receptionist

Bluegreen Vacations
10.2018 - 06.2019

Guest Services Agent

Loews Hotels & Resorts
06.2017 - 10.2018

Associates Degree -

Seminole State College

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Alexis Coles