Alexis Colon
Parrish,FL
Summary
Accomplished Bilingual CSR and Office Manager/Co-Owner with a proven track record at Circle K and A Nutter Clean Pool. Excelled in enhancing customer satisfaction and streamlining operations, leveraging fluent bilingualism and exceptional problem-solving skills. Achieved significant cost reductions while fostering a culture of teamwork and adaptability.
Overview
7
7
years of professional experience
Work History
Bilingual CSR
Circle K
08.2024 - Current
- Supported sales initiatives by upselling relevant products or services based on clients'' needs and interests, utilizing bilingual capabilities.
- Served as a valuable resource for new hires, sharing best practices for navigating cross-cultural interactions successfully within a CSR role.
- Promoted brand loyalty through excellent rapport-building techniques when communicating with customers from diverse backgrounds.
- Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
- Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions.
- Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
- Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
- Improved overall efficiency by translating company documents and communications for non-English speaking staff members.
Office Manager/Co-Owner
A Nutter Clean Pool
07.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Elevated productivity levels by efficiently distributing responsibilities and supervising routine workflows.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Bilingual CSR
7 Eleven Store
01.2024 - 07.2024
- Supported sales initiatives by upselling relevant products or services based on clients'' needs and interests, utilizing bilingual capabilities.
- Served as a valuable resource for new hires, sharing best practices for navigating cross-cultural interactions successfully within a CSR role.
- Promoted brand loyalty through excellent rapport-building techniques when communicating with customers from diverse backgrounds.
- Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
Education
Certificate Of Technical Studies - Medical Assistant
Everest University
Tampa, FL06.2009
Diploma -
John F Kennedy High School
The Bronx, NY06.2004
Skills
- Fluent bilingualism
- Call center experience
- Data entry proficiency
- Upselling strategies
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Verbal and written communication
- Adaptability and flexibility
- Relationship building
- Staff training
- Payment processing
- De-escalation techniques
- Professional telephone demeanor
- Project management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Bilingual CSR
Circle K
08.2024 - Current
Bilingual CSR
7 Eleven Store
01.2024 - 07.2024
Office Manager/Co-Owner
A Nutter Clean Pool
07.2018 - Current
Certificate Of Technical Studies - Medical Assistant
Everest University
Diploma -
John F Kennedy High School