ALEXIS COLON
Parrish,USA
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
9
9
years of professional experience
Work History
Office Manager/Co-Owner
A Nutter Clean Pool
Parrish, FL
07.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Bilingual CSR
Circle K
Parrish, FL
08.2022 - 04.2025
- Supported sales initiatives by upselling relevant products or services based on clients' needs and interests, utilizing bilingual capabilities
- Served as a valuable resource for new hires, sharing best practices for navigating cross-cultural interactions successfully within a CSR role
- Promoted brand loyalty through excellent rapport-building techniques when communicating with customers from diverse backgrounds
- Delivered outstanding service by adapting communication styles according to each client's cultural preferences and language requirements
- Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions
- Assisted colleagues with language barriers, fostering teamwork and cooperation across the department
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages
- Provided comprehensive product information, addressing customer concerns effectively in their preferred language
- Improved overall efficiency by translating company documents and communications for non-English speaking staff members
- Supported sales team members to drive growth and development.
Education
Certificate Of Technical Studies - Medical Assistant
Everest University
Tampa, FL06.2009
Diploma -
John F Kennedy High School
The Bronx, NY06.2004
Skills
- Fluent bilingualism
- Call center experience
- Data entry proficiency
- Upselling strategies
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Verbal and written communication
- Adaptability and flexibility
- Relationship building
- Staff training
- Payment processing
- De-escalation techniques
- Professional telephone demeanor
- Project management
- Invoice tracking
- Data entry
- Vendor management
- Administrative support
- Office management software
- Credit and collections
Timeline
Bilingual CSR
Circle K
08.2022 - 04.2025
Office Manager/Co-Owner
A Nutter Clean Pool
07.2016 - Current
Certificate Of Technical Studies - Medical Assistant
Everest University
Diploma -
John F Kennedy High School