Alexis Concorso
AUSTIN,TX
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Founder
Janets Jungle Animal Refuge
05.2023 - Current
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Assisted with adoption process by providing information about animals to potential adopters.
- Cared for over 15 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Attended community events to promote pet adoption and responsible pet ownership.
House and Pet Sitter
Rover.com
01.2019 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
Rufferee
Adventure Days Pet Care
06.2023 - 11.2023
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Gave basic first-aid to injured animals before seeking medical care.
- Prepared food and water following instructions from pet owners.
- Gave medication to pets following guidelines from owners.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
Retention Specialist
MTM Transit
12.2022 - 07.2023
- Built constructive relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing employee needs and adapted service strategies to meet them.
- Evaluated current employee retention strategies and recommended improvements.
Human Resources Generalist
MTM Transit Inc.
07.2022 - 12.2022
- Provided guidance to managers and employees on talent management, payroll, FMLA, benefits, and CBA guidelines
- Met with staff to resolve difficult situations related to performance and conflict management
- Liaised with HR and payroll to coordinate and manage employee leaves of absence
- Coached managers through employee engagement, documentation, discipline and performance improvement plans
- Developed and enforced company policy and procedures relating to human resources activity
- Conducted confidential investigations of discrimination, harassment and workplace violence
Human Resources Business Partner
Colart Americas Inc
02.2017 - 07.2022
- Worked closely with management to change culture, focusing on overcoming resistance to change through open communication for addressing employee concerns, allowing for difference of opinions and publicizing new strategies
- Guided leadership team and employees regarding company policies, values, HR programs such as benefits, pay and salary
- Created and standardized company polices with assistance of legal team in accordance with local and federal laws
- Mentored, coached and developed 100+ team members while recognizing their strengths, encouraging them and boosting morale
- Coached supervisors through employee related matters including employee engagement, documentation, discipline and performance improvement plans
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Oversaw and managed implementation of HRIS system (Sage People Fairsail HCM) globally
- Conducted job analysis and evaluations including but not limited to shadowing associates to ensure quality job specification
- Ensured compliance with government agencies such as DEP/TCPA/OSHA through oversight and implementation of health & safety initiatives
- Developed and delivered special events for company employees for 100+ employees locally
Dog Adoptions Volunteer
S.A.V.E. A Friend To Homeless Animals
01.2018 - 01.2019
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Assisted with adoption process by providing information about animals to potential adopters.
Volunteer Cat Care Specialist
Easel Animal Rescue League
03.2013 - 05.2017
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
Human Resources Generalist
Lyneer Staffing
02.2013 - 02.2017
- Handled on and off-boarding process for newly hired/terminated employees, which included but was not limited to distribution/collection of all paperwork/employee hardware
- Prepared weekly payroll for 300+ employees, across 20 states by verifying timecards, entering time into the HRIS system, and submitting via Quickbooks on a weekly basis
- Facilitated criminal background check process for new hires
- Tracked and maintained employee benefits deductions, wage garnishments (including IRS and Child Support), loan agreements, and PTO
- Reconciled monthly insurance bills against active employee roster
- Organized and distributed payroll checks/vouchers, provided excellent customer service and responded in a timely manner to all employees payroll related issues and inquiries
- Directed and controlled 401K, medical, dental and vision benefit packages. Point person for all benefit & leave of absence related inquiries
- Managed employee recognition program, with an emphasis on monthly newsletter
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Assisted C-level management with calendar organization, company event coordination, and other duties as requested
Education
Bachelor of Arts - Business Marketing
Georgian Court University
Lakewood, NJ08.2012
Skills
- Animal Grooming
- Care Plan Adherence
- Schedule Coordination
- Medication Administration
- Pet Sitting
- Customer Service
- Human and Animal Safety
- Client Privacy Management
- Pet Boarding
- Clean Background Check
Timeline
Rufferee
Adventure Days Pet Care
06.2023 - 11.2023
Founder
Janets Jungle Animal Refuge
05.2023 - Current
Retention Specialist
MTM Transit
12.2022 - 07.2023
Human Resources Generalist
MTM Transit Inc.
07.2022 - 12.2022
House and Pet Sitter
Rover.com
01.2019 - Current
Dog Adoptions Volunteer
S.A.V.E. A Friend To Homeless Animals
01.2018 - 01.2019
Human Resources Business Partner
Colart Americas Inc
02.2017 - 07.2022
Volunteer Cat Care Specialist
Easel Animal Rescue League
03.2013 - 05.2017
Human Resources Generalist
Lyneer Staffing
02.2013 - 02.2017
Bachelor of Arts - Business Marketing
Georgian Court University
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