Alexis Conley
Palatine,IL
Summary
Achieved high customer satisfaction in retail roles at Walmart, focusing on apparel and electronics. Enhanced team performance in fast food operations as shift lead, driving service improvements. Delivered effective clerical support at JPMorgan Chase, contributing to organizational efficiency for over six months. Authorized to work in the US for any employer.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Clerical Assistant
JPMorgan Chase
05.2025 - Current
- Assisted in organizing and maintaining files for efficient retrieval and document management.
- Coordinated schedules and appointments, ensuring timely communication among team members.
- Facilitated effective communication between departments, enhancing collaboration on projects.
- Prepared and reviewed documents for meetings, ensuring accuracy and completeness.
- Supported team members by assisting with various administrative tasks, promoting a collaborative environment.
- Processed incoming and outgoing mail, ensuring timely distribution to appropriate personnel.
- Maintained a clean and organized workspace, contributing to a productive office atmosphere.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Contributed to a positive work environment by promoting effective communication among team members.
Assistant Manager
Wingstop
01.2023 - 07.2024
- Assisted in training and onboarding new team members to ensure operational efficiency.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Performed quality checks on food preparation to maintain health and safety standards.
- Conducted cash handling procedures, ensuring all transactions were accurate and secure.
- Implemented promotions and upselling strategies, increasing sales revenue.
- Monitored team performance, providing feedback to improve service quality.
- Maintained cleanliness and organization of the kitchen and dining areas for a positive customer experience.
- Facilitated team meetings to discuss goals, performance, and areas for improvement.
- Assured compliance with health, safety, and sanitation regulations in all areas of operation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Crew Member
Walmart
10.2021 - 09.2022
- I started off working in electronics and I then transferred to apparel
- Assisted customers in locating products and providing information about promotions.
- Maintained a clean and organized work area to ensure a positive shopping experience.
- Collaborated with team members to ensure smooth operations during high-traffic periods.
- Resolved customer complaints promptly and effectively, contributing to repeat business.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Demonstrated adaptability by switching between various roles as needed throughout shifts.
- Communicated effectively with team members to coordinate tasks and enhance service delivery.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Woodstock North High School
Woodstock, IL05.2024
Skills
- Guest Services
- Cashiering
- Retail Sales
- Team Management
- Restaurant Experience
- Kitchen Experience
- Serving Experience
- Mail processing
- Email management
- Phone reception
- Customer service
- Verbal communication
- Time management
- Prioritizing work
- Clerical support
- Mail handling
- Dedicated team player
- Relationship building
- Appointment scheduling
- Multi-line phone proficiency
- Positive attitude
- Complex Problem-solving
- Strong problem solver
- Valid Driver's license
- Team bonding
- Presentation preparation
- File organization
- Scheduling and calendar management
- Microsoft office
- Data entry
- Typing speed
Languages
English - Fluent
Certification
Food safety certification
March 2023 - March 2026
Food service sanitation manager certification
April 2024 - April 2029
Food handlers certification
March 2023 - March 2026
Timeline
Clerical Assistant
JPMorgan Chase
05.2025 - Current
Assistant Manager
Wingstop
01.2023 - 07.2024
Crew Member
Walmart
10.2021 - 09.2022
High School Diploma -
Woodstock North High School