Alexis Cooper
Naples,FL
Summary
Results-oriented Center Manager with a proven track record in optimizing workflow, managing payroll, and delivering exceptional customer service. Adept at interfacing with clients to ensure satisfaction and foster long-term relationships. Possesses strong leadership skills and a commitment to operational efficiency. Experienced in collaborating closely with healthcare professionals, fostering strong relationships with doctors to facilitate effective communication and coordination of care. Seeking a challenging position to leverage expertise in team leadership, operational efficiency, and client engagement.
Overview
6
6
years of professional experience
Work History
Center Manager
Fountain Life
09.2021 - Current
- Oversaw daily operations of the center, ensuring efficient workflow and exceptional customer service.
- Developed and implemented strategies to meet or exceed business goals and targets.
- Monitored and analyzed key performance indicators to identify areas for improvement and implement corrective actions.
- Played a key role in payroll administration, ensuring accuracy and compliance with company policies.
- Implemented customer service training programs for staff, resulting in improved service quality. While providing leadership, training, and fostering a positive work environment.
- Nurtured client relationships through regular face-to-face interactions, addressing concerns promptly and enhancing overall satisfaction.
- Actively engaged with clients, addressing inquiries, resolving issues, data-driven improvements, and ensuring a positive customer experience.
Inside Sales Representative/Clinical Liaison
Cederquist Medical Wellness Center
08.2020 - 09.2021
- Cultivate and nurture relationships with various sources to generate repeat referrals, contributing to increased patient volume,customer satisfaction. and business growth.
- Coordinate seamless communication between patients and their physicians, case managers, and other medical staff, ensuring a comprehensive and integrated approach to patient care.
- Complete required paperwork, manage correspondence, and maintain accurate and up-to-date data for patients, ensuring compliance with regulatory standards and facilitating efficient workflow.
- Utilize strong communication and interpersonal skills to effectively convey the benefits of the medical wellness center's services to potential patients and referral sources.
- Stay abreast of industry trends, treatment modalities, and medical advancements to provide informed and up-to-date information to patients and stakeholders.
- Act as a liaison between the medical wellness center and external stakeholders, fostering positive relationships and addressing any concerns or issues promptly.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling wellness services, contributing to revenue growth and overall business success.
Internship/ Assistant
D.Roth Construction, Inc
05.2020 - 07.2020
- Collaborated with project managers and on-site teams to facilitate effective communication, project timelines, and address any emerging issues promptly, contributing to project efficiency and client satisfaction.
- Assisted in the coordination of project documentation, office work duties, and maintaining accurate organized records for reference and compliance purposes.
- Gained hands-on experience in construction project management, enhancing knowledge of industry practices, safety protocols, and quality standards.
- Developed an understanding of design plans and specifications, actively participating in the implementation and adherence to project requirements.
Beverage Cart Attendant
Shadow Wood Country Club
10.2017 - 03.2020
- Worked directly with members, consistently exceeding hospitality standards to provide each individual with a memorable and positive experience
- Demonstrated strong organizational skills by being responsible for managing the beverage cart inventory, ensuring it was consistently filled with fresh products to meet the demands of the 200+ members served daily.
- Developed excellent interpersonal and communication skills, fostering positive relationships with club members and creating a friendly and welcoming atmosphere.
- Collaborated with other club staff to coordinate service delivery and address member requests promptly, contributing to a seamless and cohesive hospitality experience.
Education
Bachelor’s Degree - Communication Studies
Florida Gulf Coast University
Fort Myers, FL07.2020
Skills
- Microsoft
- Sales Force
- Excel
- Elation EMR
- Healthcare Compliance
- Team leadership and training
- Workflow optimization and process improvement
- Payroll administration and compliance
- Client relationship management
- Effective communication and interpersonal skills
Timeline
Center Manager
Fountain Life
09.2021 - Current
Inside Sales Representative/Clinical Liaison
Cederquist Medical Wellness Center
08.2020 - 09.2021
Internship/ Assistant
D.Roth Construction, Inc
05.2020 - 07.2020
Beverage Cart Attendant
Shadow Wood Country Club
10.2017 - 03.2020
Bachelor’s Degree - Communication Studies
Florida Gulf Coast University