Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Copas

Lewisville,TX

Summary

Dynamic professional with extensive experience at Concentrix, excelling in customer relations and problem-solving. Proven ability to enhance customer satisfaction and drive sales through effective communication and relationship-building. Skilled in CRM software and time management, consistently delivering high-quality service and fostering long-term client partnerships.

Overview

13
13
years of professional experience

Work History

Advisor

Concentrix
07.2021 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new service choices.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Assisted Team Leads with chat support while acting as SME during time at Cigna LOB.
  • Worked multiple different healthcare LOB's during time at Concentrix including sales positions.
  • Willing to support in chat and go above and beyond while helping customers and willing to assist Team Leads with anything they may need.

Owner/Small Business Co-Owner

CAG Superior Cast Stone
08.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Stay at Home Mom

Homemaker
10.2015 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Server/ Hostess/Certified Server Trainer

PF Changs
04.2012 - 10.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Expanded server expertise in wine and cocktail offerings by conducting informative tasting sessions and providing detailed descriptions.
  • Fostered strong relationships between front-of-house staff members by coordinating team-building activities outside of work hours.

Education

Midwestern State University
Wichita Falls, TX

High School Diploma -

Plano Senior High School
Plano, TX
06-2010

Skills

  • Analytical thinking
  • Time management
  • Written communication
  • Call center experience
  • Customer relations
  • Account updates
  • Sales proficiency
  • Account management
  • Building rapport
  • CRM software
  • Zendesk experience
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving

Timeline

Advisor

Concentrix
07.2021 - Current

Owner/Small Business Co-Owner

CAG Superior Cast Stone
08.2020 - Current

Stay at Home Mom

Homemaker
10.2015 - 08.2020

Server/ Hostess/Certified Server Trainer

PF Changs
04.2012 - 10.2015

Midwestern State University

High School Diploma -

Plano Senior High School

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Alexis Copas