Alexis Corbin
Saint Petersburg,FL
Summary
Proficient and caring team member with extensive background in supporting medical professionals and performing a wide range of administrative and front desk activities; strong emphasis on patients; high level of knowledge and attention to detail. Proficient in anticipating the requirements of physicians and the practice as a whole and displaying warmth and friendliness in all interactions with patients and team members. In order to achieve my career and life goals, I am looking for a position that will challenge me while also providing opportunities for personal growth. Goal: Secure a demanding full-time position in where I can put my strong communication, organizational, and problem-solving talents to use. Very dependable and well-organized multitasker. Taking on additional responsibilities in order to achieve set goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
URGENT CARE REP
BayCare Health System Inc.
06.2023 - Current
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Prepared documents and reports for clinical reviews and discharge plans.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
Home Health Aide
Southern Comfort
10.2021 - Current
- Maintain home care records that include any changes in doctor's orders, diet or personal living activities
- Assist patients in performing physical therapy exercises and with administering medication based on doctor's orders
- Help with patient meals and feeding, as well as basic housekeeping functions
- Work with transportation professionals to make sure that patients who require additional assistance getting in and out of vehicles are able to safely use transportation
- Deliver weekly reports to the case manager and review any important changes in the patient's condition.
Fraud Prevention Specialist
PSCU
06.2021 - 03.2022
- Managed customer accounts
- Worked in the inbound call center
- Assisted customers via live chat
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Greeted customers
- Resolved customer issues
- Working with credit cards and debit cards.
Customer Service Representative
CCS Medical
11.2020 - 06.2021
- Managed customer accounts and medical records
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Assisted customers via live chat
- Collected and documented orders
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Conducted customer service surveys.
Resident Assistant
Grand Villa Assisted Living
04.2020 - 03.2021
- Help residents with daily living, Including using the toilet, bathing and washing, dressing, cooking, serving food and collecting food trays
- Help with other tasks such as recreational and social activities
- Provide assistance to residents who have limited mobility by helping them walk or transporting them in wheelchairs
- Perform administrative tasks such as answering phones and greeting visitors, and provide documentation of care and assistance.
Customer Service Representative
Transamerica
02.2020 - 11.2020
- Managed customer accounts
- Worked in the inbound call center
- Assisted customers via live chat
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Greeted customers
- Resolved customer issues.
Customer Service Representative
FIS Global
12.2018 - 11.2019
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Working with multiple computer screens & systems
- Data entry
- Assisted customers with a warm and professional attitude
- Handled emails, inbound calls, and outbound calls.
Teaching Assistant
R'Club
08.2017 - 12.2018
- Work with the lead teacher to monitor the class schedule
- Assist teachers with lesson preparation by getting materials ready and setting up equipment
- Ensure the classroom environment is safe and clean
- Document student progress and communicate with parents to keep them informed
- Help lead teachers to create lesson plans.
Server
Addington Place at College Harbor
10.2016 - 08.2017
- Handled 6 tables daily
- Took food and drink orders
- Served meals
- Cleared tables
- Maintained a clean work area.
Education
High School diploma -
Boca Ciega High school
05.2017
Skills
- Microsoft office (7 years)
- Caregiving (8 years)
- Memory Care
- Complaint Handling
- Multitasking and Organization
- Dementia Care
- Alzheimer's Care
- Patient Care
- Medication Administration
- Live Chat
- Vital Signs
- Home Care
- Managed care
- Senior Care
- HIPAA
Certification
- Certified Nursing Assistant (CNA)
- Food handler certificate
- Med Tech
- First Aid Certification
- CPR Certification
Additional Information
Professional Skills communication and organization: Advanced Teamwork Advanced
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
URGENT CARE REP
BayCare Health System Inc.
06.2023 - Current
Home Health Aide
Southern Comfort
10.2021 - Current
Fraud Prevention Specialist
PSCU
06.2021 - 03.2022
Customer Service Representative
CCS Medical
11.2020 - 06.2021
Resident Assistant
Grand Villa Assisted Living
04.2020 - 03.2021
Customer Service Representative
Transamerica
02.2020 - 11.2020
Customer Service Representative
FIS Global
12.2018 - 11.2019
Teaching Assistant
R'Club
08.2017 - 12.2018
Server
Addington Place at College Harbor
10.2016 - 08.2017
High School diploma -
Boca Ciega High school