Alexis CORDERO
Chula Vista,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Client Services/ VMS industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Client Services Consultant - Acute Team
RightSourcing
Chula Vista, CA
11.2021 - Current
- Managed various facilities
- Performed Senior CSC duties
- Lead supplier calls that include program updates, urgent contractor needs, and assisting suppliers with any additional inquiries.
- Train new members of the RightSourcing team on daily activities, reporting, and Standard Operating Procedures
- Managed special projects, such as onboarding 30 nurses within a restrictive time frame
- Assist my team whenever in doubt or need assistance with their daily duties
- Resolves and follows through, in a timely manner, all issues related to the worker, manager, and staffing agency.
- Assisted current and past senior responsibilities and special projects
Client Services Consultant - Operations Team
RightSourcing
Chula Vista, CA
05.2021 - 11.2021
- Worked with WAND daily to send out various reports to improve the day to day functions
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Worked with NYCHH HR to ensure all on-site workers' access was successful and reinstated
- Worked with various suppliers to ensure their workers were cleared by the compliance team and were successfully onboarded
Client Services Consultant - Orientation
RightSourcing
Chula Vista, CA
02.2021 - 11.2021
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Resolved associate, tool, and service delivery issues revealed by statistical reports.
- Effective liaison between customers and internal departments.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Responsible for onboarding Allied and Clinical staff
- Organized the Allied and Clinical Orientation schedule
- Organized daily calls with the Acute and the Post-Acute team to ensure efficiency and great working relationships
Education
Bachelor of Arts - Communication
San Diego State University
San Diego, CA05.2017
Associate of Arts - Communication
Southwestern College
Chula Vista, CA06.2013
Skills
- Calm and Professional Under Pressure
- Customer Account Management
- WAND
- Courteous with Strong Service Mindset
- Excel
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Creative Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Client Services Consultant - Acute Team
RightSourcing
11.2021 - Current
Client Services Consultant - Operations Team
RightSourcing
05.2021 - 11.2021
Client Services Consultant - Orientation
RightSourcing
02.2021 - 11.2021
Bachelor of Arts - Communication
San Diego State University
Associate of Arts - Communication
Southwestern College